Call waiting- both calls disconnect

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JMO44
Posts: 2
Joined: Wed Sep 28, 2011 7:09 am

Call waiting- both calls disconnect

Post by JMO44 » Wed Nov 09, 2011 3:36 pm

I have the premier service. My OOMA Telo is wireless (with the OOMA adapter). I have a multiple handset cordless phone system (V-Tech, DECT 6.0). Whenever I am on a call and press the "flash" button to accept another (call-waiting) call, I hear a dial tone and I am disconnected from my original call. This is very frustrating and none of my troubleshooting has solved the problem. Please...help me solve this problem! Thanks.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call waiting- both calls disconnect

Post by thunderbird » Wed Nov 09, 2011 4:16 pm

JMO44 wrote:I have the premier service. My OOMA Telo is wireless (with the OOMA adapter). I have a multiple handset cordless phone system (V-Tech, DECT 6.0). Whenever I am on a call and press the "flash" button to accept another (call-waiting) call, I hear a dial tone and I am disconnected from my original call. This is very frustrating and none of my troubleshooting has solved the problem. Please...help me solve this problem! Thanks.
Go to and read these topics:
https://www.ooma.com/app/support/instant-second-line
https://www.ooma.com/app/support/enhanced-call-waiting

I'm not sure but I think you need at least one Ooma Telo Handset for this to work correctly.

Also you can contact Ooma Customer Service and find out for sure from them:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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