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#88910 by Dan203
Thu Oct 27, 2011 2:00 pm
I bought a Telo Handset from Amazon. I don't like it and I'm sending it back. Is there any way to wipe it before I return it so that it doesn't have all my stored numbers and call log? Also do I need to unpair it with the base before sending it back?

#88912 by tommies
Thu Oct 27, 2011 2:31 pm
Yes. you need to do a factory reset on both the telo and the hand set

Ooma Telo Factory Reset: To wipe the telo from all of paired handsets
Dial *#*#099 on the phone attached. Sometime you need to repeat till it successes.

To reset the Ooma hand set:
1. Turn off the HS by press & hold the End/Red button
2. Press & hold the two keys: Left soft key and '0' (zero) key
3. Turn on the HS by press the End/Red key
4. Let go the keys in step 2.

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