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#88752 by Bill_B
Mon Oct 24, 2011 2:31 pm
I've got three Ooma Handsets, as well as a regular land-line phone connected to my Telo. When I try to make an intercom call between handsets, the handset that initiates the call, basically goes "on-hook" once the remote handset starts ringing.

The remote handset keeps ringing, and when I answer it, I don't hear anything. That is, UNTIL I press the answer or speaker button on the initiating handset. The call then works as it should.

I've tried all the combinations of handsets and the result is the same. The only time when the initiating stays with the call while the remote is ringing is when the handset initiates an intercom call to the base phone.

Any ideas?
:?
#88757 by thunderbird
Mon Oct 24, 2011 5:25 pm
Bill_B wrote:I've got three Ooma Handsets, as well as a regular land-line phone connected to my Telo. When I try to make an intercom call between handsets, the handset that initiates the call, basically goes "on-hook" once the remote handset starts ringing.

The remote handset keeps ringing, and when I answer it, I don't hear anything. That is, UNTIL I press the answer or speaker button on the initiating handset. The call then works as it should.

I've tried all the combinations of handsets and the result is the same. The only time when the initiating stays with the call while the remote is ringing is when the handset initiates an intercom call to the base phone.

Any ideas?
:?

Some procedures to try:

First 1:
You might try resetting the Telo handset(s):

To reset the Ooma hand set.
1. Turn off the HS by press & hold the End/Red button
2. Press & hold the two keys: Left soft key and '0' (zero) key
3. Turn on the HS by press the End/Red key
4. Let go the keys in step 2.
The HS will goes into auto registration mode, so you may have to re-register the handset to the Ooma Telo.


Next 2:
Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset your Ooma profile/the Ooma Tunnel. Then repower the Ooma device and test.

Next 3:
Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line. If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You will have to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle.

Sometimes the *#*#099 command has to be issued three or four times, before the factory reset sequence starts and is completed.

Last 4:
If the above procedures doesn’t work, call Ooma Customer Service and report the problem.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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