2 months and no outgoing caller-id name

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Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

2 months and no outgoing caller-id name

Post by Pandora » Mon Apr 13, 2009 4:02 pm

I've had my Ooma hub for almost 2 months now. I called Ooma support 3 times about not having an outgoing caller-id name. Support promised twice it was fixed.

It still isn't. Ooma is advertising outgoing caller-id, but not delivering.

Bobby B, anybody in support, can you please help me. I'd like to have caller-id name on my outbound calls.

What do I have to do to get it? Calling Ooma support doesn't seem to work. :(

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Bobby B
Ooma Moderator
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: 2 months and no outgoing caller-id name

Post by Bobby B » Mon Apr 13, 2009 4:16 pm

I'll send you a note.
Bobby B

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: 2 months and no outgoing caller-id name

Post by WayneDsr » Mon Apr 13, 2009 4:18 pm

Yeah, Bobby B. I hate to complain on a day like today, but my caller ID has never reflected my name. I'll take a note too!

Wayne
(send my sincerest "thanks" to the team for all their hard work today!)

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: 2 months and no outgoing caller-id name

Post by funone46 » Mon Apr 13, 2009 4:19 pm

Mine only shows my number. still waiting on my scout to show ID. I'll take a note too
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: 2 months and no outgoing caller-id name

Post by bryanlyle » Mon Apr 13, 2009 4:37 pm

Since we are passing out notes, I'll take one too. I have 2 numbers and neither show my name. Just Out of Area and my number.

Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

Re: 2 months and no outgoing caller-id name

Post by Pandora » Mon Apr 13, 2009 4:55 pm

Bobby,

Thanks so much for your help. Also thanks for the status you provided today. It was helpful to immediately understand it wasn't my unit or internet connection and to have regular updates.

Ooma provides fantastic service. You are a corporate treasure.

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: 2 months and no outgoing caller-id name

Post by tommies » Mon Apr 13, 2009 5:52 pm

My number ported for 2 weeks, cid still show number without name.

I'll give it another week before calling support.
tommies

ooma-fan
Posts: 77
Joined: Mon Mar 09, 2009 12:43 pm

Re: 2 months and no outgoing caller-id name

Post by ooma-fan » Tue Apr 14, 2009 9:22 am

My outgoing CID names have been working fine since my porting was completed. Before that, my first line showed as "OOMA Inc" and my second as "California Caller".
Lifetime Premier Member

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