Time Zone Change Request

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billjust
Posts: 2
Joined: Wed Jul 13, 2011 9:03 am

Time Zone Change Request

Post by billjust » Wed Jul 13, 2011 9:10 am

Hi,
I seem to have the wrong time zone on my Ooma Telo (appears to be Eastern when it should be Central) and need to get it corrected. On June 17, I submitted a request via the Ooma website to have it fixed and got an automated email back stating that I should expect a response within 24 hours. I never heard back from anyone so I called about a week later and was told that it was not fixed yet, but an engineer would be assigned to it and I would receive a call back soon to notify me of the repair. I never heard from anyone again so I just called again and was told it had not been corrected yet and that I should submit another email for a status update. I'm obviously a bit reluctant to do this since my previous email was essentially ignored. Any thoughts from anyone on how to proceed here? I've been fairly happy with the service thus far, but this odd behavior from the support group is mildly disconcerting.
Thanks!

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Time Zone Change Request

Post by thunderbird » Wed Jul 13, 2011 12:09 pm

billjust:
Send E-mail to one of the Ooma Moderators.
memberlist.php?mode=viewprofile&u=107
memberlist.php?mode=viewprofile&u=53
Last edited by thunderbird on Wed Jul 13, 2011 2:27 pm, edited 1 time in total.

billjust
Posts: 2
Joined: Wed Jul 13, 2011 9:03 am

Re: Time Zone Change Request

Post by billjust » Wed Jul 13, 2011 1:19 pm

Thanks for the guidance. Email sent!

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