Repeated call log entries

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lbmofo
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Re: Repeated call log entries

Post by lbmofo » Wed May 25, 2011 8:27 pm

The Talker wrote:I am The Talker
Are you this Talker? https://www.ooma.com/sites/all/themes/o ... -voice.mp3
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Hardware: Telo & Hub
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Bobby B
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Re: Repeated call log entries

Post by Bobby B » Thu May 26, 2011 9:19 am

Unless many customers ask for it, we likely will not go back and remove the duplicate entries (only a small percentage of customers were affected). These duplicate entries should roll off the call logs within the next 60 days. Unfortunately removal of these duplicate entries will take a lot of engineering effort which would result in the delay of several key projects, including a new voicemail system. If you need accurate entries for some auditing purpose, you can try contacting Ooma Support, and they may be able to generate a call log report with the duplicates removed.
mrbill16 wrote:Thank you Bobby B. However, is there something that could be done about the hundreds of duplicate calls in the log? The reason I ask is that the statistics shown on the dashboard are now skewed by the redundant log entries.
Bobby B

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lbmofo
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Re: Repeated call log entries

Post by lbmofo » Thu May 26, 2011 9:21 am

Excel can do wonders so one can handle by self I would think.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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The Talker
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Re: Repeated call log entries

Post by The Talker » Thu May 26, 2011 9:41 am

Yes, but in female form!
I was inspired by that ad campaign, but I'm not a chatty-batty on the phone though. It's the 'ol man that is Sir-Talks-A-Lot!
lbmofo wrote:
The Talker wrote:I am The Talker
Are you this Talker? https://www.ooma.com/sites/all/themes/o ... -voice.mp3
I am The Talker || **Lifetime Premier Service Subscriber** Use this SEARCH function folks!

mrbill16
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Re: Repeated call log entries

Post by mrbill16 » Thu May 26, 2011 7:29 pm

lbmofo wrote:Excel can do wonders so one can handle by self I would think.
Thanks for the heads up. I missed the export button on the logs.

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