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Unless many customers ask for it, we likely will not go back and remove the duplicate entries (only a small percentage of customers were affected). These duplicate entries should roll off the call logs within the next 60 days. Unfortunately removal of these duplicate entries will take a lot of engineering effort which would result in the delay of several key projects, including a new voicemail system. If you need accurate entries for some auditing purpose, you can try contacting Ooma Support, and they may be able to generate a call log report with the duplicates removed.
mrbill16 wrote:Thank you Bobby B. However, is there something that could be done about the hundreds of duplicate calls in the log? The reason I ask is that the statistics shown on the dashboard are now skewed by the redundant log entries.
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Excel can do wonders so one can handle by self I would think.
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Yes, but in female form!
I was inspired by that ad campaign, but I'm not a chatty-batty on the phone though. It's the 'ol man that is Sir-Talks-A-Lot!
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lbmofo wrote:Excel can do wonders so one can handle by self I would think.
Thanks for the heads up. I missed the export button on the logs.