Billing Statement

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Kipp
Posts: 2
Joined: Thu May 12, 2011 3:54 pm

Billing Statement

Post by Kipp » Thu May 12, 2011 3:56 pm

Why am I not allowed to see a billing statement on myooma BEFORE you charge my account?

ntoy

Re: Billing Statement

Post by ntoy » Thu May 12, 2011 4:18 pm

Hello,

Not sure I understand. In My Ooma, you are unable to go to Account>Billing History & drill down on details.

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Billing Statement

Post by lbmofo » Thu May 12, 2011 4:18 pm

https://my.ooma.com/account/services You can see a list of service subscribed to at the bottom if any

https://my.ooma.com/account/billing_history You can see a list of charges to your credit card on file
Customer Since: 3/13/10
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Service: Premier 12/06/10
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taz1357
Posts: 1
Joined: Thu May 12, 2011 7:07 pm

Re: Billing Statement

Post by taz1357 » Thu May 12, 2011 7:10 pm

I'd like to know why I was billed $10 when I signed up for service. Customer service is slow to reply. The first three months were supposed to be 'free' with the upgrade. I realize that there are about $3.50 or so of taxes but why the charge on the credit card from the get-go?
Thanks in advance!

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Billing Statement

Post by EA PA » Fri May 13, 2011 4:06 am

taz1357 wrote:I'd like to know why I was billed $10 when I signed up for service. Customer service is slow to reply. The first three months were supposed to be 'free' with the upgrade. I realize that there are about $3.50 or so of taxes but why the charge on the credit card from the get-go?
Thanks in advance!
Sign into myooma.com. Check your "pre-paid account" section in the "dashboard" or "home" display. Is the balance $10? If so, this is a pre-paid account that you agreed to fund for international calling when you set up your account (10 bucks is one of the defaults).
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

Kipp
Posts: 2
Joined: Thu May 12, 2011 3:54 pm

Re: Billing Statement

Post by Kipp » Fri May 13, 2011 11:04 am

I went to myooma then to billing history,to account, to everywhere and could not find a statement. I called support and "Ricki" in support said that it is Ooma policy NOT to provide a billing statement. The only thing I can get is a statement after it is paid. I asked him several times point blank and he kept saying that Ooma does not provide an invoice, billing statement or anything else before my credit card pays off.

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tomcat
Posts: 215
Joined: Tue Feb 22, 2011 1:32 pm

Re: Billing Statement

Post by tomcat » Fri May 13, 2011 11:21 am

Kipp:
were they able to tell you what the $10 you were billed was for? I wasn't charged anything during signup/activation or at anytime during the first month. My first bill was in the second month and was for the expected $3.47 taxes.

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Billing Statement

Post by EA PA » Fri May 13, 2011 11:27 am

tomcat wrote:Kipp:
were they able to tell you what the $10 you were billed was for? I wasn't charged anything during signup/activation or at
anytime during the first month. My first bill was in the second month and was for the expected $3.47 taxes.
Tomcat: The 10 bucks issue was an unrelated second question asked by taz1357.
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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tomcat
Posts: 215
Joined: Tue Feb 22, 2011 1:32 pm

Re: Billing Statement

Post by tomcat » Fri May 13, 2011 11:31 am

EA PA wrote:
tomcat wrote:Kipp:
were they able to tell you what the $10 you were billed was for? I wasn't charged anything during signup/activation or at
anytime during the first month. My first bill was in the second month and was for the expected $3.47 taxes.
Tomcat: The 10 bucks issue was an unrelated second question asked by taz1357.
Ahhh, thank you! I didn't catch that.

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