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#81268 by Kipp
Thu May 12, 2011 3:56 pm
Why am I not allowed to see a billing statement on myooma BEFORE you charge my account?
#81270 by ntoy
Thu May 12, 2011 4:18 pm
Hello,

Not sure I understand. In My Ooma, you are unable to go to Account>Billing History & drill down on details.
#81286 by taz1357
Thu May 12, 2011 7:10 pm
I'd like to know why I was billed $10 when I signed up for service. Customer service is slow to reply. The first three months were supposed to be 'free' with the upgrade. I realize that there are about $3.50 or so of taxes but why the charge on the credit card from the get-go?
Thanks in advance!
#81297 by EA PA
Fri May 13, 2011 4:06 am
taz1357 wrote:I'd like to know why I was billed $10 when I signed up for service. Customer service is slow to reply. The first three months were supposed to be 'free' with the upgrade. I realize that there are about $3.50 or so of taxes but why the charge on the credit card from the get-go?
Thanks in advance!


Sign into myooma.com. Check your "pre-paid account" section in the "dashboard" or "home" display. Is the balance $10? If so, this is a pre-paid account that you agreed to fund for international calling when you set up your account (10 bucks is one of the defaults).
#81323 by Kipp
Fri May 13, 2011 11:04 am
I went to myooma then to billing history,to account, to everywhere and could not find a statement. I called support and "Ricki" in support said that it is Ooma policy NOT to provide a billing statement. The only thing I can get is a statement after it is paid. I asked him several times point blank and he kept saying that Ooma does not provide an invoice, billing statement or anything else before my credit card pays off.
#81324 by tomcat
Fri May 13, 2011 11:21 am
Kipp:
were they able to tell you what the $10 you were billed was for? I wasn't charged anything during signup/activation or at anytime during the first month. My first bill was in the second month and was for the expected $3.47 taxes.
#81326 by EA PA
Fri May 13, 2011 11:27 am
tomcat wrote:Kipp:
were they able to tell you what the $10 you were billed was for? I wasn't charged anything during signup/activation or at
anytime during the first month. My first bill was in the second month and was for the expected $3.47 taxes.


Tomcat: The 10 bucks issue was an unrelated second question asked by taz1357.
#81327 by tomcat
Fri May 13, 2011 11:31 am
EA PA wrote:
tomcat wrote:Kipp:
were they able to tell you what the $10 you were billed was for? I wasn't charged anything during signup/activation or at
anytime during the first month. My first bill was in the second month and was for the expected $3.47 taxes.


Tomcat: The 10 bucks issue was an unrelated second question asked by taz1357.

Ahhh, thank you! I didn't catch that.

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