It looks like the device is having trouble reading the network. The green lights are on in the two ethernet ports (showing that the device recognizes the physical cable connections), but the orange (data) light blinks randomly. Is my device defective? Is there a fix? This is a very disappointing start for a device I heard such good things about (and a company that charged me $10 instantly on my CC, but isn't providing service).
modem -> Ooma -> router
modem -> router -> Ooma
Did you select landline integration or standalone mode.
In the latter case you would have selected a new phone number.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Besides answering Murphy's questions, listed are some other things to do:
Press the Light button on the face, upper row middle position, of the Ooma Telo to see if the other light besides the 1&2 light and become bright after booting has completed.
Try connecting just a corded phone to your Ooma Telo's phone port and testing for dial tone.
Access Ooma Setup by connecting a network cable from the Ooma Telo to the wired LAN port of a computer. Temporarily turn off Wi-Fi. Reboot the computer and the Ooma Setup page opens. Click on Internet settings. Make sure the Connection Type is set to Automatic. Go down to INTERNET port MAC Address: and select Use Built IN. Click on Update Device. Reboot Modem, than reboot Ooma than reboot Router, (or reboot in order of equipment connection starting with Internet side), and test.
OK, I left it unplugged overnight and just restarted it. It powered on with 1-2 solid, then (trash-mail) blinked for a second, then the bottom 4 cycled across for about 20 seconds. Next, 1-2 came solid and the top 3 blinked together for about 30 seconds, then all lights went off except for the flower which flashed red about 10 times, the device went black for about a second then all lights came on blue. After about 60 seconds, all lights went off, except for 1-2 which are a solid blue. The ooma is the only device plugged in and running on the router. The only other active device on the network is my laptop (wireless).
I should also say, I am not using another line, I have only DSL from the phone company. I have a cordless phone plugged directly into the device and I do have ooma dialtone while the flower is blue. With the solid 1-2, I have nothing and the message (no line) on the phone.
Try disconnecting the Network cable from the Ooma Telo's Internet port. Than reboot the Ooma Telo. The Ooma Telo should boot to the point where the top three light flash and stay there without any reboot.
I you boot the Ooma Telo and it stops at the point where the top three lights are flashing and the Ooma Telo doesn't reboot, Than there may be a problem with your modem/router.
If it still reboots, than your Ooma Telo is probably defective.
You could take the Ooma Telo back to the place where you bought it, or call Ooma Customer Service and have them send another Ooma Telo out under your one year warranty.
If you exchange the Ooma Telo where you bought it, you have to call Ooma customer service, explain what happened and have them transfer the replacement Ooma Telo to your account.
If you get a replacement Ooma Telo from Ooma, the postage is paid both ways and the replacement Ooma Telo comes preprogrammed. All you have to do is plug it in.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
I'd say the Ooma device is defective and needs to be exchanged.Zoomigo wrote:OK, I pulled the ethernet and rebooted, same boot sequence as before, but the top 3 lights blinked once then the device went totally black for about 10 seconds after which 1-2 came on solid and its just sitting there.