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#79975 by grace66
Thu Apr 21, 2011 3:08 pm
I just got my ooma on the internet (new in box) and I am having trouble getting the handset cradle to charge. It doesn't seem to fit right. Any ideas?
#79979 by EA PA
Thu Apr 21, 2011 4:22 pm
grace66 wrote:I just got my ooma on the internet (new in box) and I am having trouble getting the handset cradle to charge. It doesn't seem to fit right. Any ideas?


If it is the difficulties seating it, this has been discussed before - here is the link.

viewtopic.php?f=6&t=10752&start=0

I have to insert the bottom of the handset into the back of the cradle to get it to connect. Can you get the blue charge light to come on at all even with fiddling with it? Did you check the connector at the charging unit and also check to make sure you have good power. I have also seen posts that claim that the metal connect points in the cradle do not line up with handset. Is battery in handset? Id check all these and if nothing found, you may want to get a new one on warranty.

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