AT&T Blocking Calls by Ooma ?

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Pakeha
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Joined: Sat Apr 02, 2011 10:19 am

AT&T Blocking Calls by Ooma ?

Post by Pakeha » Sat Apr 02, 2011 12:32 pm

Calling AT&T Cell phone numbers from the Ooma phone system always gets a busy signal. With different phone sets connected to the Ooma. Even if I am standing next to the caller with the called phone in my hand waiting for it to ring. (It doesn't)
The phone numbers are AT&T cell phones purchased (Within the last 3 months) and activated in the same area code, at several months apart, on completely separate accounts to people not related.
Calling an AT&T landline does not have the busy signal.
A friend across town has an older Ooma Telo. He can call either AT&T cell phone number without getting a busy signal.
Anybody know what might be a solution to this problem?

Thanks

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lbmofo
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Re: AT&T Blocking Calls by Ooma ?

Post by lbmofo » Sat Apr 02, 2011 12:57 pm

Do you have 10 digit dialing enabled on my.ooma.com? If not, for the same local phone numbers, you can only dial 7 digits without the area code.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Pakeha
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Joined: Sat Apr 02, 2011 10:19 am

Re: AT&T Blocking Calls by Ooma ?

Post by Pakeha » Sat Apr 02, 2011 1:37 pm

Good suggestion.
I can dial other Area Codes no problem. one of the cell phones is in the same area code the other is different, but both give a busy signal.

Pakeha
Posts: 3
Joined: Sat Apr 02, 2011 10:19 am

Re: AT&T Blocking Calls by Ooma ?

Post by Pakeha » Sat Apr 02, 2011 1:49 pm

Thanks Ibmoto, you knew the problem. Checked and found 10 digit dialing not checked. Checked and saved.
Can dial the AT&T cellphone number now no problem

Thank you very much,

Pakeha

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: AT&T Blocking Calls by Ooma ?

Post by lbmofo » Sat Apr 02, 2011 2:57 pm

Great to hear. FYI, even with 10 digit dialing enabled, for the same area code numbers, you can still dial 7 digits but it takes a while to connect. To remedy, you can follow the number with a # to connect immediately.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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