Premier Annual Subscription

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dioxide45
Posts: 55
Joined: Thu Apr 08, 2010 5:09 pm

Premier Annual Subscription

Post by dioxide45 » Wed Mar 30, 2011 3:35 am

We have the Ooma Premier Annual subscription. Did I mistakenly believe that this included the $11.75 Federal Universal Service Fee and other taxes? For some reason when we signed up, I thought I read that this was included with the Premier subscription. Though when I log in to our account now, under Account-->Services, there is note that indicates "You are required to pay $11.75 per year starting the second year of service, subject to Terms and Conditions.". Ooma hit our credit card with a $11.75 fee today.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Premier Annual Subscription

Post by lbmofo » Wed Mar 30, 2011 9:26 am

Taxes (RRF or Regulatory Recovery Fee) are separate from Premier or any other subscription fees.

http://ooma.custhelp.com/app/answers/detail/a_id/196
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Premier Annual Subscription

Post by EA PA » Wed Mar 30, 2011 1:17 pm

dioxide45 wrote:We have the Ooma Premier Annual subscription. Did I mistakenly believe that this included the $11.75 Federal Universal Service Fee and other taxes? For some reason when we signed up, I thought I read that this was included with the Premier subscription. Though when I log in to our account now, under Account-->Services, there is note that indicates "You are required to pay $11.75 per year starting the second year of service, subject to Terms and Conditions.". Ooma hit our credit card with a $11.75 fee today.
Wow - my taxes are separate than the Premier charge, however mine is 3.5/mo since I first signed up a few months back. Did this increase to add another 11.75 per year starting on year 2?
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Premier Annual Subscription

Post by lbmofo » Wed Mar 30, 2011 1:23 pm

EA PA, it is either or.

viewtopic.php?t=9245#p64442
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Premier Annual Subscription

Post by EA PA » Wed Mar 30, 2011 3:53 pm

lbmofo wrote:EA PA, it is either or.

viewtopic.php?t=9245#p64442
AH - lbmofo thanks. The core vs. telo thing keeps getting me... DUH
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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