In the beginning......the person on the other International calling line was heard saying, "hello? " then the call is dropped. Now the call doesn't even go through. Ooma can see this history based on our phone calls and 1 sec. charges of .07 cents. We still have plenty of Money in the calling acct. Our "core" Hub system was purchased as a Christmas gift in Dec. 08 and set-up in 09. We put a lot of research into the system since it was an expensive initial outlay.
I have supplied the Ooma customer service reps with all the countries numbers that I have tried to call - Canada, Mexico, Switzerland, England. I have called Comcast and they said it is Ooma's problem. The hardest part of all this is - we have an elderly Parent in one of the countries and we need to be able to reach him at all times! We can call out on cell phones but it can be sketchy due to the connection. Our Parent can call us.........but we cannot reach him, and that is unacceptable!!!
Any suggestions from people who had had the same problem? Any fixes? Any other phone services we should try? We are seriously ready to throw the Ooma System out the window!!!! Thanks.
How is your Ooma setup, Modem-Ooma-Router or Modem-Router-Ooma?
Run http://speedtest.phonepower.com/ a few times, than click on left lower Advanced tab, click on "view text" at lower right side of page, copy and past results here to give us an indication of how your system is functioning.