Telo Handset Batteries

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scoutconnor
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Location: Upstate NY

Telo Handset Batteries

Post by scoutconnor » Wed Mar 23, 2011 7:07 pm

I have three handsets and, as of late, the batteries don't last more than an hour after being fully charged. One of the batteries only lasts 2-3 minutes on a full charge.
Does anyone know where I can go for replacement batteries?
Thanks.

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EA PA
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Joined: Sat Jan 22, 2011 11:19 am

Re: Telo Handset Batteries

Post by EA PA » Thu Mar 24, 2011 7:14 am

I do not - sorry that I cannot help with the battery.

I do have a question though. When you are using the handset and the batteries run low, does your handset give you any audible or visual indication that the batteries are low? Or does the handset just turn off? (This question is to help answer another users forum issue). Thanks
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

scoutconnor
Posts: 424
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

Re: Telo Handset Batteries

Post by scoutconnor » Thu Mar 24, 2011 10:55 am

EA PA wrote:I do not - sorry that I cannot help with the battery.

I do have a question though. When you are using the handset and the batteries run low, does your handset give you any audible or visual indication that the batteries are low? Or does the handset just turn off? (This question is to help answer another users forum issue). Thanks
Well, when they are low, they sometimes give an audible signal (sometimes they give the low battery signal even though the battery is fine) and other times they just turn off.
So I suppose to answer your question, yes and yes.

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EA PA
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Re: Telo Handset Batteries

Post by EA PA » Thu Mar 24, 2011 11:35 am

scoutconnor wrote:
EA PA wrote:I do not - sorry that I cannot help with the battery.

I do have a question though. When you are using the handset and the batteries run low, does your handset give you any audible or visual indication that the batteries are low? Or does the handset just turn off? (This question is to help answer another users forum issue). Thanks
Well, when they are low, they sometimes give an audible signal (sometimes they give the low battery signal even though the battery is fine) and other times they just turn off.
So I suppose to answer your question, yes and yes.
LOL - OK then - yes and yes it is.... Or maybe it really does alarm but in your case the battery dies so quickly that it does not have a chance to alarm - or the alarm current actually drops the battery voltage to the shut down limit. I would guesss that if it alarms once in awhile, then with good batteries it should probably work all the time. Anyway thanks for the response. By the way, are you sure OOMA wont sell batteries to you? You could call and ask..
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

thunderbird
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Re: Telo Handset Batteries

Post by thunderbird » Thu Mar 24, 2011 9:24 pm

NiMH battery pack, model HB1001 for Telo Handset Price.

You can Purchase one from us (Ooma) at 19.99 for the handset battery.

for details please call us at 1-866-452-6662

Article at location below will give idea why NiMH battery packs fail and will only hold low charge.

http://en.wikipedia.org/wiki/Nickel-met ... de_battery

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EA PA
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Re: Telo Handset Batteries

Post by EA PA » Fri Mar 25, 2011 7:10 am

Notable in Wiki are the Discharging and Over-discharging sections.

Note that there is a rapid drop at 80% discharge to the "flat" voltage ~ 30% less. Also notable in the Over-discharging section is that some devices are designed to auto detect discharged condition to facilitate shutdown for protection of the batteries from damage due to polarity reversal effect.

Thunderbird, can you confirm that the handset has this built in? If so, that may explain the rapid unalarmed shutdown of the handsets when nearly discharged (similar to the newer digital cameras).

Also, are you employed by OOMA????
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

thunderbird
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Re: Telo Handset Batteries

Post by thunderbird » Fri Mar 25, 2011 8:17 am

EA PA wrote:Notable in Wiki are the Discharging and Over-discharging sections.

Note that there is a rapid drop at 80% discharge to the "flat" voltage ~ 30% less. Also notable in the Over-discharging section is that some devices are designed to auto detect discharged condition to facilitate shutdown for protection of the batteries from damage due to polarity reversal effect.

Thunderbird, can you confirm that the handset has this built in? If so, that may explain the rapid unalarmed shutdown of the handsets when nearly discharged (similar to the newer digital cameras).

Also, are you employed by OOMA????
Since Ooma is located in the San Francisco Bay area, I couldn't afford to work for Ooma.

Your question about the Ooma Telo Handset shut-down would be better directed to Norm Toy.

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EA PA
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Re: Telo Handset Batteries

Post by EA PA » Fri Mar 25, 2011 8:21 am

I understand - high barrier of entry. Question comes from :

"You can Purchase one from us (Ooma) at 19.99 for the handset battery."
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

thunderbird
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Re: Telo Handset Batteries

Post by thunderbird » Fri Mar 25, 2011 8:26 am

EA PA wrote:I understand - high barrier of entry. Question comes from :

"You can Purchase one from us (Ooma) at 19.99 for the handset battery."
That was a cut and paste, I added the (Ooma).

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EA PA
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Re: Telo Handset Batteries

Post by EA PA » Fri Mar 25, 2011 9:01 am

Oh OK. Also, if with OOMA, I was wondering why you dont address the post;

"Hello,"

And have an OOMA avatar... :P
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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