Second phone number after port is complete

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rharkins
Posts: 5
Joined: Fri Mar 04, 2011 3:49 pm

Second phone number after port is complete

Post by rharkins » Mon Mar 21, 2011 2:15 pm

My Ooma has been set up and working for a couple of weeks, and I went ahead and bought one year of Premier service. My port is supposed to be complete this week. The phone number that shows up on my Ooma dashboard is the ex-AT&T number that is being ported to Ooma.

When I look at my account, I see a second number assigned that currently rings the phone attached to the Ooma. I suspect this is a temporary number assigned to me until the port is complete.

Will I be able to add a second number of my choosing after the port is complete?

ntoy

Re: Second phone number after port is complete

Post by ntoy » Mon Mar 21, 2011 2:37 pm

Hello,

Actually the 2nd number was created when you had chosen to add a 2nd number via My Ooma.
If you are to change the number, there would be a fee for callerid name on a new number. You would need
to call into support.

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Second phone number after port is complete

Post by EA PA » Mon Mar 21, 2011 3:00 pm

$20 I believe
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

rharkins
Posts: 5
Joined: Fri Mar 04, 2011 3:49 pm

Re: Second phone number after port is complete

Post by rharkins » Mon Mar 21, 2011 4:49 pm

I didn't choose to add a second number in myOoma, at least not on purpose. I'm sure it was somewhere in the initial setup that the new number was created.

Thinking back, I do recall it asking for my area code and exchange. Odd that the primary number on my account is my ported-in number, which I would have done AFTER the initial setup.

Guess I'm just going to be out $20 if I want to use the feature. I got rid of AT&T to stop getting nickeled and dimed to death. Seems to be the way business is done today...

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lbmofo
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Location: Greater Seattle
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Re: Second phone number after port is complete

Post by lbmofo » Mon Mar 21, 2011 5:02 pm

When you port your number over, the initial number you chose when you activated ooma becomes your 2nd number. If you need to change that, that's when the fee comes in (CNAM change http://ooma.custhelp.com/app/answers/de ... 94/kw/cnam).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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rharkins
Posts: 5
Joined: Fri Mar 04, 2011 3:49 pm

Re: Second phone number after port is complete

Post by rharkins » Tue Mar 22, 2011 7:04 am

lbmofo wrote:When you port your number over, the initial number you chose when you activated ooma becomes your 2nd number. If you need to change that, that's when the fee comes in (CNAM change http://ooma.custhelp.com/app/answers/de ... 94/kw/cnam).
Thanks. That makes sense.

Since my intention from the beginning was to port my old number over and use my second number as a local point of contact in my wife's home town, it would have been nice for Ooma to point this out. A footnote in the porting FAQ would have taken some of the sting out of this.

Bottom line is that the combination of my free port and free second number (with one year Premier purchase) really costs me $20. Ooma, are you listening?

lavulavu88
Posts: 6
Joined: Sat May 21, 2011 9:00 am

Re: Second phone number after port is complete

Post by lavulavu88 » Sat May 21, 2011 9:10 am

I am in the same situation just like rharkins. Just got my old number ported and found out my temporarily assigned number is now my second phone number!!! And it will cost $20 if I want to change. I thought I've read it somewhere that once the port is complete, the temp number will be put back in the pool and ready for reuse... hmmm... This is not a good business practice... there should be a clear explanation when a new customer want to port a number... unless I totally missed it. Was there a fine print somewhere??? Somehow I feel like being cheated...!

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Second phone number after port is complete

Post by EA PA » Sat May 21, 2011 9:30 am

Yea you have to be careful. After I was all set up, my bride wanted the second number to reflect the name of her small company. I called Ooma CS to make the request. They were very accommodating. After the 5 days or so that CS told me it would kick in, I checked and there it was! Excellent!

A few weeks later I saw some forum bantering about a fee to change the name on the number. Of course, I jumped in with my story of great satisfaction, and more importantly not being charged. Afterwards, I was thinking, hmmm, I wonder. I logged in and checked current charges - there its was $19.99 :shock: . No mention of the charge from CS on the phone. Now I know, any time talking to CS, ASK how much!
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

Givmeabrek
Posts: 23
Joined: Fri Jul 23, 2010 6:32 pm

Re: Second phone number after port is complete

Post by Givmeabrek » Sat May 21, 2011 10:21 am

A major weakness of Ooma is the billing system. There is none. :shock:
Come to think of it Vonage had the same issue. They simply charge you and let you figure it out on your own.....

Last summer when I first signed up with Ooma they assured me that their billing system would be working in a couple of weeks. I'm still waiting. :cry:

Could it be so hard to have their system send out an email when you are charged for what you owe?? Can't be that tough.

I noticed the same second number issue. I don't really use it but an explanation when you are selecting it would be nice.

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EA PA
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Joined: Sat Jan 22, 2011 11:19 am

Re: Second phone number after port is complete

Post by EA PA » Sat May 21, 2011 10:36 am

Gee, I would have been happy with a simple hint from CS that he was going to charge 20 bucks. An after the fact email would be nice and would'nt seem to be all to hard either. Then again, everything is easy when you don't have to actually do it...
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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