Called ID is someone else

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Glacier
Posts: 41
Joined: Fri Feb 04, 2011 1:52 pm

Called ID is someone else

Post by Glacier » Mon Feb 28, 2011 2:20 pm

The Caller ID that shows up when I call is someone else... how do I change this?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Called ID is someone else

Post by murphy » Mon Feb 28, 2011 2:22 pm

If it has been at least 10 business days since you activated the unit, call customer support.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Called ID is someone else

Post by EA PA » Mon Feb 28, 2011 2:30 pm

I had cust service them change one of my numbers - they told me it takes 7-10 bus days - but it was shorter than that in my case - like 5 days - its got changed no problem

In fact - I watched for the change in the website below -

http://tnid.us/
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

Glacier
Posts: 41
Joined: Fri Feb 04, 2011 1:52 pm

Re: Called ID is someone else

Post by Glacier » Mon Feb 28, 2011 2:44 pm

It's been about 3 weeks so I will call them.

nextbond
Posts: 32
Joined: Thu Feb 10, 2011 2:40 pm

Re: Called ID is someone else

Post by nextbond » Tue Mar 01, 2011 3:07 pm

Does the temp number OOMA provides also change its caller id to your name after 10 days?

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Called ID is someone else

Post by EA PA » Tue Mar 01, 2011 4:18 pm

nextbond wrote:Does the temp number OOMA provides also change its caller id to your name after 10 days?
In my case, I did not port number. I got 2 numbers through OOMA. Only the numbers showed on OB calls. I called OOMA back and asked them to supplement name with number on one of the 2 numbers. They had to coordinate this with the CLEC I presume. A few days later, I saw the name pop up on the website noted above and then shortly after I tested and the name / number showed up on OB calls. No problem. :cool:
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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lbmofo
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Location: Greater Seattle
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Re: Called ID is someone else

Post by lbmofo » Tue Mar 01, 2011 5:14 pm

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Called ID is someone else

Post by EA PA » Tue Mar 01, 2011 7:23 pm

Hmm - maybe I did not wait long enough... interesting that I did not get charged the 20 bucks to customize the 1 number though (I don't think). strange that there are all these CNAM databases that are privately owned that somehow equalize over time. Also strange that OOMA processed the change to the 1 number an 5 days later it was done. However, I still do not see the name associated with the original number - Ill have to test and re-post. I was testing previously with my old land line with caller ID. However, I have disconnected to put in OOMA. Ill have to find someone else who actually pays for the service!!!
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Called ID is someone else

Post by EA PA » Wed Mar 02, 2011 8:01 am

Well it looks like I spoke too soon. I was indeed charged the 20 bucks to provision the name change in my second number. I was not told on the phone either. :o

Wow - Ill have to do some research before I call them next time.... No wonder it got changed so fast..... It would be nice to tell the user that they are about to incur a charge..
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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