Porting - average time?

Got something else to discuss that is not covered by the previous forums? Post it here!
User avatar
number9
Posts: 126
Joined: Wed Jan 14, 2009 6:04 pm
Location: Northern Indiana

Re: Porting - average time?

Post by number9 » Mon Apr 13, 2009 5:44 pm

funone46 wrote:I think we are stuck in limbo. My landline is off so that part is done. Just waiting on ooma now
Keep us posted Funone46. Good luck!
Plays PRS guitars

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Porting from landline with DSL

Post by tommies » Mon Apr 13, 2009 5:44 pm

buzzman wrote:I am currently in process of porting my Qwest landline (with DSL) to Ooma. I understand that Ooma strongly suggested to dry-loop my DSL from my landline before porting. However, Qwest has reassured me many times with different CSRs that my DSL will NOT be disconnected when the porting occurs. If I insist of dry-looping my DSL from my landline, Qwest will need to have a technician come over and it will cost me around $100.

Anyone has any experience of porting from landline (with DSL) without dry-looping?

Any response is appreciated.
I'm dry loop my ATT DSL, it take app. 10 days to complete and does not cost me one cent. No technician, no nothing. And it happen 20 days before my port completed. However, it makes a mess out of my phone bills: I still have DSL and mobile phone with att.

I guess they try to make some $$$ before you saying goodbye.
tommies

srlish
Posts: 8
Joined: Mon Apr 13, 2009 2:26 pm

Re: Porting - average time?

Post by srlish » Mon Apr 13, 2009 6:46 pm

funone46 wrote:I think we are stuck in limbo. My landline is off so that part is done. Just waiting on ooma now
It's closing in on 11pm (eastern). My landline of 13 years was cut off (Verizon) around 9am today! Callers have basically been told the line has been disconnected
Or at other times: simply try dialing again. My service via the temp number has been active though. I'm hoping to wake yp in the morning to the process completed!

rajeev
Posts: 4
Joined: Fri Jan 23, 2009 12:11 pm

Re: Porting - average time?

Post by rajeev » Mon Apr 13, 2009 10:59 pm

I sent my porting request in 4th week of Mar09. My AT&T land line was disconnected today at about 8am. Called Ooma CSR and was assured that my number will be ported today by 5pm. Later during the day I was caught in between Ooma service outage and porting disruption. Couldn't figure out what was happening. Finally at 6pm I got back Ooma line ( Ooma number not the ported one from AT&T). Surprisingly my AT&T land line also started working this evening but only for out going calls. Incoming still say " line disconnected". Not sure if the porting was incomplete due to Ooma service disruption or other technical issues. Ooma CSR was not reachable this afternoon. Anxiously waiting to talk to Ooma tomorrow for status of my porting process.


___ Porting successfully completed today Apr 14th___ Thanks Ooma_____
Last edited by rajeev on Tue Apr 14, 2009 10:06 am, edited 1 time in total.

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Porting - average time?

Post by funone46 » Tue Apr 14, 2009 2:26 am

Mine was to port by 5 pm yesterday too. It did not happen ,but my land line is dead now. I hope they get this done TODAY
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

srlish
Posts: 8
Joined: Mon Apr 13, 2009 2:26 pm

Re: Porting - average time?

Post by srlish » Tue Apr 14, 2009 3:26 am

7:30am Eastern. Trouble with porting obviously not fixed overnight. Hopefully I'll be able to talk to someone in CS this morning (Pacific time, that is)

gnapier
Posts: 1
Joined: Tue Apr 14, 2009 3:43 am

Re: Porting - average time?

Post by gnapier » Tue Apr 14, 2009 3:48 am

I am experiencing the same issue. My land line was disconnected and had an Ooma outage at same time. Landline still disconnected and I have received no word about the porting being completed. Do the Ooma folks ever respond to these posts? I would not have switched to Ooma if I wasn't able to port my number so I certainly hope this gets fixed.

ihateqwest
Posts: 1
Joined: Tue Apr 14, 2009 11:25 am

Re: Porting - average time?

Post by ihateqwest » Tue Apr 14, 2009 11:40 am

I didn't know where to put my comments, so I came here. I've had Ooma for about 1/2 year and everything has been fine (except the outage yesterday). I convinced my in-laws to get ooma. I told them (due to recommendations from Ooma and other users in this forum) to dis-associate their DSL service from their residential line with Qwest. I think there's another fancy name for this. I did this when I got Ooma, and everything went well. My in-laws have a basement appt in their home, so they asked Qwest to put their main number downstairs and create a new DSL account for upstairs and wait for Ooma to port their existing phone number. Well, it would take a novel and 10 hrs of my time to write down here what heart ache they went through and are still going through with Qwest to get it all straightened out. Qwest did say that you don't have to separate the service in anticipation of a porting order. They will automatically assign a new number to the remaining DSL service. They told us this after we submitted the separation order. Had I known this, I wouldn't have put my in-laws through the trouble they went through. To this day, they don't have internet service and Qwest doesn't want them as customers.

Now, I haven't seen it work (Qwest automatically assigning a new # for DSL when receiving a port order) but it wouldn't be a bad idea trying it.

srlish
Posts: 8
Joined: Mon Apr 13, 2009 2:26 pm

Re: Porting - average time?

Post by srlish » Tue Apr 14, 2009 12:51 pm

Finally, number ported quietly at 3:10pm this afternoon followed by an email confirmation!

frenchcamp49er
Posts: 167
Joined: Thu Jan 08, 2009 8:42 pm

Re: Porting - average time?

Post by frenchcamp49er » Tue Apr 14, 2009 12:55 pm

srlish wrote:Finally, number ported quietly at 3:10pm this afternoon followed by an email confirmation!

OK I have my number disconnected, so how long of a wait for the port to complete? DO I need to do anything to the box?

Thanks,

Felix
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)

Post Reply