Porting - average time?

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WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Porting - average time?

Post by WayneDsr » Mon Apr 13, 2009 10:47 am

You are right. Except call forwarding is down too!
But I agree, it's time to address this. It is a serious issue.

Wayne

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number9
Posts: 126
Joined: Wed Jan 14, 2009 6:04 pm
Location: Northern Indiana

Re: Porting - average time?

Post by number9 » Mon Apr 13, 2009 11:05 am

should have kept my land line,..
Plays PRS guitars

coyote
Posts: 2
Joined: Mon Apr 13, 2009 12:40 pm

Re: Porting - average time?

Post by coyote » Mon Apr 13, 2009 12:46 pm

Submitted my Porting request on January 25th 2009, received a message a week later that I need to re-submit info. To this day (April 13th) We have yet to receive a call back from OOMA when they told us that they would, and Porting is still not done. Is this OOMA giving me the runaround?
The call quality and features are otherwise awesome and I have recommended this product and literally 'sold' the idea to over a hundred people now. Wondering if I made a wrong choice now, especially with the system being down almost all day today. Calling into tech support just gives me a busy signal from my land line phone.

theeck12
Posts: 4
Joined: Fri Mar 13, 2009 3:56 pm

Re: Porting - average time?

Post by theeck12 » Mon Apr 13, 2009 1:11 pm

My porting took right at 30 days. As stated by the other responses you will get an e-mail telling you exactly what day the porting will take place. This e-mail gave me adequate time to notify AT&T that I no longer needed their services.

fonduke
Posts: 3
Joined: Thu Mar 05, 2009 10:59 am

Re: Porting - average time?

Post by fonduke » Mon Apr 13, 2009 1:24 pm

Man oh man, everyone is getting a date of when and I have not gotten that. What I did get was them taking the money and that they would send me a date. No port yet and it has been a month and two weeks since I started the porting process. I have help to sell some of these to my friends and they are getting dates and great customer service.

What is up?

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hwgang
Posts: 117
Joined: Sun Jan 18, 2009 7:02 pm
Location: MA

Re: Porting - average time?

Post by hwgang » Mon Apr 13, 2009 1:52 pm

fonduke, I've walked in your shoes. Please check here:

http://forums.ooma.com/viewtopic.php?f= ... 6595#p6595

and see if this might apply

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Porting - average time?

Post by funone46 » Mon Apr 13, 2009 2:33 pm

I was supposed to port today. I think it is now stuck in limbo with the power outage. My land line does not work now either.
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

buzzman
Posts: 87
Joined: Mon Apr 13, 2009 4:04 pm

Porting from landline with DSL

Post by buzzman » Mon Apr 13, 2009 4:52 pm

I am currently in process of porting my Qwest landline (with DSL) to Ooma. I understand that Ooma strongly suggested to dry-loop my DSL from my landline before porting. However, Qwest has reassured me many times with different CSRs that my DSL will NOT be disconnected when the porting occurs. If I insist of dry-looping my DSL from my landline, Qwest will need to have a technician come over and it will cost me around $100.

Anyone has any experience of porting from landline (with DSL) without dry-looping?

Any response is appreciated.

srlish
Posts: 8
Joined: Mon Apr 13, 2009 2:26 pm

Re: Porting - average time?

Post by srlish » Mon Apr 13, 2009 5:00 pm

funone46 wrote:I was supposed to port today. I think it is now stuck in limbo with the power outage. My land line does not work now either.
I too was supposed to have been ported today no later than 5pm. Still waiting at 9pm (eastern)!

No info available :-( Good luck,

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Porting - average time?

Post by funone46 » Mon Apr 13, 2009 5:07 pm

I think we are stuck in limbo. My landline is off so that part is done. Just waiting on ooma now
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

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