I remember setting it up when I added a second phone number. But what about my primary number?
Also, the number we are porting was under my wife's maiden name and this account is under my name. Which one will end up being the name setup on my caller ID?
Service: Premier since 01/21/2011
Verizon Port: 01/22/2011- 02/07/2011
Internet: Rapidwave 10Mbps/2Mbps
Phone: Uniden DECT 2188-3
lbmofo wrote:Do you have 2 numbers?
Check out your number here: http://tnid.org
Customer SupportZindar wrote:From what I read elsewhere here, I should contact ooma customer service. I've just done so, and he claims I'll have this fixed within 7-10 business days. Hopefully this works out, so I'll check back then.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Later, if you want to change any of it, it would cost $19.99 for the change (per number).
Provisioning outbound Caller-ID Name
The Ooma support team provisions the CNAM for every Ooma-hosted number based on the first and last name on your account. We provision your caller-ID name through several carrier and caller-ID providers. The provisioning process usually completes within 5 business days after you have activated your Ooma phone number or have chosen a virtual number (available with Ooma Premier). After this time, please allow at least 2 weeks for the CNAM information to propagate through various CNAM databases.
If you decide to port your phone number, Ooma will re-provision your caller-ID name. The provisioning process can not start until the porting process completes, which usually takes 3-4 weeks.
Customizing your Caller-ID Name
If you wish to change your caller-ID name, we can customize and provision your caller-ID name for a one-time charge of $19.99. Caller-ID names must include your business name or part of your first and last name. Please submit your request through Ooma support.
http://ooma.custhelp.com/app/answers/de ... rid%20name