Ported number worked for 2 weeks

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Ronmtx
Posts: 9
Joined: Fri Dec 31, 2010 4:48 am

Ported number worked for 2 weeks

Post by Ronmtx » Thu Jan 13, 2011 8:36 am

My number was ported from Packet8 and my account at 8X8 closed. The number worked on Ooma for 2 weeks and then people calling from outside the Ooma system get a message that the number is no longer in service. Am I alone :?:

ntoy

Re: Ported number worked for 2 weeks

Post by ntoy » Thu Jan 13, 2011 8:47 am

Hello,

I escalated the issue to our carrier.

Ronmtx
Posts: 9
Joined: Fri Dec 31, 2010 4:48 am

Re: Ported number worked for 2 weeks

Post by Ronmtx » Thu Jan 13, 2011 11:02 am

I do have a case number 110112-001113

ntoy

Re: Ported number worked for 2 weeks

Post by ntoy » Thu Jan 13, 2011 11:06 am

Thank you, that's the ticket I updated.

Ronmtx
Posts: 9
Joined: Fri Dec 31, 2010 4:48 am

Re: Ported number worked for 2 weeks

Post by Ronmtx » Thu Jan 13, 2011 11:39 am

It seems to be working now - thank you so much.

One other question When I call 860-482-5031 I get a message that my caller ID was not given and I must announce my name to get through. Any fix for that?

Ronmtx
Posts: 9
Joined: Fri Dec 31, 2010 4:48 am

Re: Ported number worked for 2 weeks

Post by Ronmtx » Thu Jan 13, 2011 12:57 pm

Now everything is working just fine - a big thank you - Ooma is just great !!

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