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#71597 by SeanTheGeek
Mon Jan 03, 2011 1:01 pm
Hi,

I have been trying desperately to port a phone number from MagicJack to Ooma. First, I thought the MagicJack account number was the MagicJack device ID. It was not, and the port did not go through. So I contacted MagicJack via chat, which is their only support option. After finally convincing the chat representative that I did NOT want the phone number, I was provided with a 7 digit account number, which I provided to Ooma support over the phone.

At first, all seemed well. I had an estimated port date a few weeks in the future. However, upon the estimated date, I revived this message when I attempted to view my port status online:

There was a problem displaying your porting status. One or more fields may be missing. Please contact Ooma support for more information.


So, I called Ooma support again. I was told that the account number was still missing. I provided her with the same number again. That was last week, and nothing has changed. I suspect MagicJack may be making thigs difficult. Has anyone had success porting from MagicJack to Ooma. Id so, what did you do? Can someone at Ooma shed some light on this issue?

Thanks,
Sean
#72082 by ntoy
Mon Jan 03, 2011 1:09 pm
Hello,

Name and Address Mismatch MagicJack
The folks at YMax Communications (MagicJack) will not release your number unless we provide them the address information from your CSR (Customer Service Record) Link to FCC Consumer Complaint Form http://esupport.fcc.gov/complaints.htm.

You can also contact your local office of the Public Utilities Commission (PUC). Both the FCC and your local PUC will contact everyone involved in the porting of your number, and demand all the background information.

This address is not required to be your address, and it is most probably a one of many corporate addresses for MagicJack.

MagicJack will provide the correct information to you if you email them at ymaxporting@ymaxcorp.com and ask them for the address of record for your telephone number as stated on your Customer Service Record (CSR). They are not required to give the information to us, and they have not published it anywhere we can retrieve it.

If they are less than helpful, you can file an FCC consumer complaint. The FCC requires all carriers in the United States to make all telephone numbers portable.

Link to FCC Consumer Complaint Form http://esupport.fcc.gov/complaints.htm
You can also contact your local office of the Public Utilities Commission (PUC).

Please note. Any complaint you file, (FCC, PUC Informal, PUC Formal) will cause everyone involved (Ooma, the Local Exchange, Your Current Carrier) in this number port to have to explain their actions. No matter where the problem is, it will be identified and rectified.

http://ooma.custhelp.com/app/answers/de ... kw/porting
#72087 by EricJRW
Mon Jan 03, 2011 3:53 pm
Sean, your problem sounds very similar to another MagicJack post I read... I'll search and see if I can find it.

[edit] Well I can't find the post I'm thinking of, but if you are more curious than I am persistant, you can search "+magicjack +porting" and might be able to find it.
#72155 by lbmofo
Tue Jan 04, 2011 4:14 pm
EricJRW wrote:Sean, your problem sounds very similar to another MagicJack post I read... I'll search and see if I can find it.

[edit] Well I can't find the post I'm thinking of, but if you are more curious than I am persistant, you can search "+magicjack +porting" and might be able to find it.

EricJRW, were you thinking of this thread? http://www.dslreports.com/forum/r222552 ... t.-Beware- posted 4/17/09

But then there was this post http://www.magicjacksupport.com/magicjack65676.html Posted 9/28/09

While looking at some of MJ posts, I came across these: (it was entertaining but I really want to get some of whatever is in their pipes)

jsherk wrote:I would NEVER trust magicjack with an important thing like my number! You can read in this forum over and over again about their poor customer service, their many broken promises and their buggy software!

Keep your mj number for cheap outgoing calls, but transfer your number to somebody reputable like callcentric ( http://www.magicjacksupport.com/local-n ... t8395.html ) and pay the few extra bucks a month and call forward it to your mj number! It's still cheaper than a regualr phone line, and you will avoid the hassles and lies of mj.

When my contract is up with mj I will be switching to NetTalk. Unfortunately NetTalk can't do number porting yet either (but they aren't making any false promises about it either) so I will keep my important numbers with callcentric and just call forward them to NetTalk once I switch over.


Darkman90808 wrote:Respectfully, I would think the title of thread says it all.

FWIW, a friend of mine who unsuccessfully tried ooma was dismayed to learn that porting wasn't something that could be done immediately and would take three to four weeks for Ma Bell to relinquish the number.

I don't think we're going to see number porting or any other new features from Magic Jack. But that's just one reporter's opinion.

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