OOMA Telo kept on losing signal every 2-3 days

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doktav
Posts: 3
Joined: Mon Dec 13, 2010 10:42 am

OOMA Telo kept on losing signal every 2-3 days

Post by doktav » Mon Dec 13, 2010 10:51 am

Hey guys,

I just bought the OOMA telo a couple of months ago and it was just working fine. However, recently, my OOMA telo would lose signal every 2-3 days causing us to have to hard-reboot it over and over again.
I initially thought that it was because of my cable modem, but whenever it occurs, I checked my internet connection and it was working just fine.

My connection setup is "cable modem-ooma-router".

I'm thinking to return the ooma to get a newer one, but as of right now I'm trying to find out that the problem is with the OOMA and not my other network devices.

Thanks in advance for any ideas/help that you guys can throw my way to fix this problem.

Regards,

DS.

doktav
Posts: 3
Joined: Mon Dec 13, 2010 10:42 am

Re: OOMA Telo kept on losing signal every 2-3 days

Post by doktav » Mon Dec 13, 2010 10:53 am

Oh, what I meant by losing signal is that it blinked red. It happens for no reason too :(

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: OOMA Telo kept on losing signal every 2-3 days

Post by southsound » Mon Dec 13, 2010 10:59 am

One suggestion would be to set the Telo to use the "Built-in MAC Address". You do this by going to setup.ooma.com and selecting it on the Network tab.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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