Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#68002 by bthurber
Mon Nov 01, 2010 8:46 am
We have the original OOMA. We have been told on several occasions that "the phone just keeps ringing" when people try to call us. It seems to be particularly problematic for certain people. How can I troubleshoot this? It always works fine when I try calling home from work or my cell phone.
#68003 by murphy
Mon Nov 01, 2010 9:02 am
Any chance that their number got added to the blacklist and the blacklist is set to continuous ring?
#68031 by pinan
Mon Nov 01, 2010 2:43 pm
A little different: Sometimes (40-50%) when I call my folks in NH (I'm in CA), I will hear their phone ring about 10 times before they pick up. My folks will tell me that they answered on the 2nd or 3rd ring. This makes sense, as they're VM picks up on the 4th. They do not have CW.

This has not happened on any other numbers I've dialed. Odd.

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