Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#59573 by toddbecker
Fri Jul 09, 2010 8:09 am
Received the Telo yesterday, however, it did not contain the handset or bluetooth adapter. BT adapter was sent independently via USPS, arrived yesterday as well.
#60290 by toddbecker
Tue Jul 20, 2010 6:18 pm
Finally received the Telo handset, there are some really nice features, and some really disappointing confirmations. I love being able to send a call to voicemail without getting up, the integrated contact list with My Ooma is nice as well. The display is horrible and a NiMH battery is bound to have memory problems down the road.

All in all, the process rated about a 2 on a 10 scale for customer service and communication. I am happy with the choice, but Ooma has some serious customer service issues to work on.

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