Blacklist is down!!

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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stumpy
Posts: 41
Joined: Wed Feb 03, 2010 11:09 pm
Location: Nashville, TN

Blacklist is down!!

Post by stumpy » Thu Jun 17, 2010 7:35 am

My blacklist has disappeared....thought this got fixed last time. Is it just mine or the system?

ntoy

Re: Blacklist is down!!

Post by ntoy » Thu Jun 17, 2010 9:16 am

Hello,

Have you tried on Firefox browser?
There's currently an issue with IE we're looking at.
I had the same problem on IE & worked for me in Firefox.

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Blacklist is down!!

Post by Bobby B » Thu Jun 17, 2010 10:30 am

Yes, this issue does seem specific to IE8 - we're working on a fix.
Bobby B

stumpy
Posts: 41
Joined: Wed Feb 03, 2010 11:09 pm
Location: Nashville, TN

Re: Blacklist is down!!

Post by stumpy » Thu Jun 17, 2010 10:16 pm

Thanks ntoy and Bobby B. Back home from work and you got the blacklist fixed while I was gone.
Much appreciated. I'm trying to get my sister to try Ooma and hope most of these problems while be gone so I don't have to walk her through all this from several states away. Not sure she has the patience to deal with it. Anyway, still working on her using international calling as bait.

Stumpy

heplerd
Posts: 3
Joined: Thu May 28, 2009 12:36 pm

Re: Blacklist is down!!

Post by heplerd » Fri Jun 18, 2010 6:21 am

Blacklist is also not working correctly for me in IE8, Firefox 3.6.3, and Google Chrome 5. Any suggestions would be appreciated.

Error Message Reads As Follows:

Update Failed: Cannot Alter AdmDid as MultiRing is enabled but no number is provided for AdmDid PK[qj5bmqyqkywmnayrkxqgdudrzcgb4b9i]


Thanks,

Don

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Blacklist is down!!

Post by Bobby B » Fri Jun 18, 2010 8:49 am

Try going to Preferences->Calling and disabling Multi-Ring.

-Bobby
heplerd wrote: Update Failed: Cannot Alter AdmDid as MultiRing is enabled but no number is provided for AdmDid PK[qj5bmqyqkywmnayrkxqgdudrzcgb4b9i]
Bobby B

WHYGIRL
Posts: 20
Joined: Sun Feb 21, 2010 10:04 am

Re: Blacklist is down!!

Post by WHYGIRL » Tue Jun 22, 2010 8:14 pm

BLACKLISTED CONTACTS HAVE DISAPPEARED. UNABLE TO REMOVE BLACKLIST FROM SINGLE CONTACT.

TO INSURE PRIVACY I AM HAVING ALL OOMA CALLS FORWARDED TO CELL PHONE.

I AM VERY DISAPPOINTED IN THE LACK OF CONSISTENCY WITH THE OOMA SYSTEM. CLAIMS SHOULD NOT BE MADE ABOUT THE SYSTEM THAT ARE UNRELIABLE.
CUSTOMERS SHOULD BE INFORMED THAT THEY ARE PARTICIPATING IN A TEST SYSTEM RATHER THAT BEING LED TO BELIEVE THAT THEY ARE PURCHASING A PRODUCTION READY PRODUCT.

SOMETIMES IT WORKS, SOMETIMES IT DOESN'T. SOMETIMES SOME FEATURES WORK AND SOMETIMES THEY DON'T.
ARE PROGRAMMERS TESTING TO ASSESS THE IMPACT OF THEIR CODE CHANGES BEFORE THEY APPLY THE CHANGES TO THE WHOLE SYSTEM?

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Blacklist is down!!

Post by southsound » Tue Jun 22, 2010 8:35 pm

Two things are very unpopular on this forum. TYPING IN ALL CAPS which is considered rude because it is like shouting in a quiet room and people who feel the need to double post an issue. Frequent posters (the ones who help with LOTS of problems) use the View new posts or View active topics links to navigate. So your response shows up twice. It does not help gain an answer.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

WHYGIRL
Posts: 20
Joined: Sun Feb 21, 2010 10:04 am

Re: Blacklist is down!!

Post by WHYGIRL » Wed Jun 23, 2010 11:28 am

Thank you for the posting etiquite advice. I will try to remember to take off my caps lock.

I am unable to retrieve, add to or change the blacklist.

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Blacklist is down!!

Post by DTMF » Wed Jun 23, 2010 1:36 pm

WHYGIRL wrote:ARE PROGRAMMERS TESTING TO ASSESS THE IMPACT OF THEIR CODE CHANGES BEFORE THEY APPLY THE CHANGES TO THE WHOLE SYSTEM?
I know from my past experience in VoIP that sometimes there are unanticipated consequences to code changes. Fixing one issue or adding infrastructure to support future upgrades can break other features in the production environment. There's no way to simulate every contingency in a testbed environment and it's likely that more engineering resources are devoted to pushing forward than patching up.

Ooma is a small company, tiny even, compared to legacy telcos. It's not AT&T, with vast, seemingly endless engineering resources. When things break, they'll take a while to fix.
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

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