Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#58000 by huggybear
Tue Jun 15, 2010 10:36 am
From what I understood, I should be getting charged now for my Ooma Premier service and thus far have not been. I was charged for my Prepaid account, but not my monthy Premier service. Checked my billing information today & found that I had entered an incorrect CVV number. I have since corrected this, but is there anything else I should be doing? I can't believe I did something so dipsy!
Thanks so much.
#58001 by ntoy
Tue Jun 15, 2010 11:13 am
Hello,

Thanks for updating your billing info. Looks like your trial premiere
just completed recently. Our billing team may be a little behind.
#58002 by huggybear
Tue Jun 15, 2010 12:29 pm
Ok, ntoy. Yes, my trial ended June 12, but since the prepaid amount came out almost immediately, I was then afraid I had messed Ooma up with my error.
Thanks so much for your quick response, I feel better now.

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