Number Porting Not Available?

[MackT4]

I checked the website, said number porting should be available. Then I paid my fee, sent in all the forms. Now a month later I get a vague email stating
"This email is to acknowledge that we've received your porting request. Unfortunately, we are unable to port your number (xxx xxx xxxx) at this time. Your location is not within our carriers range as of yet. We are unable to provide you an exact date when you will be able to port your telephone number. I apologize for the inconvenience this may have caused you and we hope to be of service to you soon."

What is ooma's carrier? I have seen other people say that they have successfully ported over from Windstream. Was this email saying they are working on it or does this mean I am just out of luck? Anyone ever have a similar experience, but actually complete a port?

My ooma has basically been collecting dust for months. If I cant keep my number or at least use it as a SIP device Im never going to use this thing.

[lbmofo]

Does this tell you that you can port your number? https://www3.ooma.com/phone_numbers.php

[MackT4]

Yes it does, but now I notice the wording is "should" not will next to the green check mark.

[lbmofo]

I think ooma's service provider/carrier is XO Communications Inc.

If I was in your situation, I'd port my number over to Tmobile prepaid with least amt of balance and hold on to the number until either ooma can port it or Google voice can port it.

[lbmofo]

I think ooma's service provider/carrier is XO Communications Inc.

I just found out that Ooma's carrier isn't always XO. I know of one Ooma user being served by O1 Communications (Southern Cal).