Recent Call Logs and Blacklist Gone

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whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Recent Call Logs and Blacklist Gone

Post by whn » Mon Apr 26, 2010 12:11 pm

Thanks

Yea my whole list is gone and when I add new ones, and log out and then back in, they are all gone.

PTS
Posts: 48
Joined: Tue Mar 02, 2010 1:51 pm

Re: Recent Call Logs and Blacklist Gone

Post by PTS » Mon Apr 26, 2010 12:11 pm

Bobby B wrote:Yes, we're going to restore blacklists system-wide for all folks that have lost entries.
-Bobby
Thanks BB!

Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy

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coldsteel
Posts: 81
Joined: Thu Nov 12, 2009 4:47 pm
Location: Long Island, NY
Contact:

Re: Recent Call Logs and Blacklist Gone

Post by coldsteel » Mon Apr 26, 2010 7:35 pm

I just received a reply from Dennis Peng, the VP Product Management in response to an email that I sent out on Saturday to OOMA Management. He said that he had directed one of his engineers to respond to the forum threads and to update the status (which you've all seen now) so I guess OOMA management does respond. I, in turn, sent him back an email thanking him for his response.

I'm looking forward now to getting back to normal issues like how to wire up an Icom Ham radio to the OOMA scout :-)
Last edited by coldsteel on Tue Apr 27, 2010 7:11 am, edited 1 time in total.
Own: 1 Hub, 1 Scout ... "Common Sense Information Technology" is the focus of http://winstonlawrence.com/notebook/

customrig
Posts: 5
Joined: Mon Dec 28, 2009 7:01 am

Re: Recent Call Logs and Blacklist Gone

Post by customrig » Tue Apr 27, 2010 4:34 am

Originally I had ALL my logs show up. Incoming, outgoing and missed. First I had the outgoing disappear. Now the missed has disappeared. I RELY ON THESE LOGS!!!!!!!!!!

jtykal
Posts: 103
Joined: Tue May 05, 2009 6:35 am
Location: Chicago, IL
Contact:

Re: Recent Call Logs and Blacklist Gone

Post by jtykal » Tue Apr 27, 2010 2:09 pm

My call log appears to be unaffected, but my Personal Blacklist is cleared. I sure hope that Ooma is able to recover these as Bobby indicated. My wife is not happy listening to the phone ring -- we've already noticed an increase in the number of junk calls today without the blacklist.

investch
Posts: 1
Joined: Tue Apr 27, 2010 3:23 pm

Re: Recent Call Logs and Blacklist Gone

Post by investch » Tue Apr 27, 2010 3:28 pm

It's kind of annoying, the blacklists disappear and they don't show up the same as the tech services see either. It was a key reason I signed for the Premier service.

They have a ticket outstanding but that was days ago already. :(

beachbum
Posts: 44
Joined: Wed Nov 11, 2009 3:46 pm

Re: Recent Call Logs and Blacklist Gone

Post by beachbum » Wed Apr 28, 2010 11:19 am

Hopefully, it will be fixed today or tomorrow.

I just tried to add a number again since adding is supposed to be fixed today but it didn't work.

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Recent Call Logs and Blacklist Gone

Post by Bobby B » Wed Apr 28, 2010 11:33 am

Adding blacklist entries works now -- working on restoring old entries.
Bobby B

beachbum
Posts: 44
Joined: Wed Nov 11, 2009 3:46 pm

Re: Recent Call Logs and Blacklist Gone

Post by beachbum » Wed Apr 28, 2010 11:41 am

Uhh Bobby, if you guys just uploaded some new modules you might really want to check out this post I just created:

Unknown Forwarding Notification Email Entries

I have entries popping up out of nowhere like crazy...

murphy
Posts: 7261
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Recent Call Logs and Blacklist Gone

Post by murphy » Wed Apr 28, 2010 11:42 am

My blacklist entries have returned.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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