Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
- Posts: 383
- Joined: Thu Jan 22, 2009 6:36 pm
Yea my whole list is gone and when I add new ones, and log out and then back in, they are all gone.
- Posts: 48
- Joined: Tue Mar 02, 2010 1:51 pm
Bobby B wrote:Yes, we're going to restore blacklists system-wide for all folks that have lost entries.
Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy
- Posts: 81
- Joined: Thu Nov 12, 2009 4:47 pm
- Location: Long Island, NY
I just received a reply from Dennis Peng, the VP Product Management in response to an email that I sent out on Saturday to OOMA Management. He said that he had directed one of his engineers to respond to the forum threads and to update the status (which you've all seen now) so I guess OOMA management does respond. I, in turn, sent him back an email thanking him for his response.
I'm looking forward now to getting back to normal issues like how to wire up an Icom Ham radio to the OOMA scout
Last edited by coldsteel
on Tue Apr 27, 2010 7:11 am, edited 1 time in total.
- Posts: 5
- Joined: Mon Dec 28, 2009 7:01 am
Originally I had ALL my logs show up. Incoming, outgoing and missed. First I had the outgoing disappear. Now the missed has disappeared. I RELY ON THESE LOGS!!!!!!!!!!
- Posts: 103
- Joined: Tue May 05, 2009 6:35 am
- Location: Chicago, IL
My call log appears to be unaffected, but my Personal Blacklist is cleared. I sure hope that Ooma is able to recover these as Bobby indicated. My wife is not happy listening to the phone ring -- we've already noticed an increase in the number of junk calls today without the blacklist.
- Posts: 1
- Joined: Tue Apr 27, 2010 3:23 pm
It's kind of annoying, the blacklists disappear and they don't show up the same as the tech services see either. It was a key reason I signed for the Premier service.
They have a ticket outstanding but that was days ago already.
- Posts: 44
- Joined: Wed Nov 11, 2009 3:46 pm
Hopefully, it will be fixed today or tomorrow.
I just tried to add a number again since adding is supposed to be fixed today but it didn't work.
- Ooma Moderator
- Posts: 1457
- Joined: Mon Feb 18, 2008 8:41 pm
- Location: Palo Alto, CA
Adding blacklist entries works now -- working on restoring old entries.
- Posts: 7208
- Joined: Tue Jan 27, 2009 12:49 pm
- Location: Pennsylvania
My blacklist entries have returned.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx