Call Logs empty?

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topwinder
Posts: 15
Joined: Thu Jan 28, 2010 11:11 am

Re: Call Logs empty?

Post by topwinder » Fri Apr 16, 2010 6:08 am

I noticed that my call logs are empty since last evening (I did not check before that). I tried FF and Chrome browsers. Still not back yet.

Nothing in Ooma service status page other than "intermittent slowness". Is this account specific or some Ooma bug?

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call Logs empty?

Post by murphy » Fri Apr 16, 2010 6:18 am

It must be account specific because my call logs are fine.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

regina.carmel
Posts: 21
Joined: Fri Apr 16, 2010 6:58 am

Re: Call Logs empty?

Post by regina.carmel » Fri Apr 16, 2010 7:00 am

My logs are completely empty. Used Firefox and Safari. Can we please get an Ooma person to write on this? For many of us, this record of calls is essential and one of the important uses of Ooma. :cry:

ntoy

Re: Call Logs empty?

Post by ntoy » Fri Apr 16, 2010 7:51 am

Hello,

Thanks for the email responses. We are currently working on it.
And thanks for your patience.

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caseybea
Posts: 196
Joined: Wed Jan 06, 2010 9:52 am

Re: Call Logs empty?

Post by caseybea » Fri Apr 16, 2010 12:03 pm

My call logs are also completely empty.
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Call Logs empty?

Post by Bobby B » Fri Apr 16, 2010 1:05 pm

Ok, to workaround this issue - try browsing to Preferences->Phone Numbers first after you login. Then navigate back to the call logs page.

We're working on a more permanent fix.
Bobby B

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coldsteel
Posts: 81
Joined: Thu Nov 12, 2009 4:47 pm
Location: Long Island, NY
Contact:

Re: Call Logs empty?

Post by coldsteel » Fri Apr 16, 2010 5:33 pm

OOMA was probably tweaking something I noticed (or at least my app noticed) some changes in the interface AND in how the data was formatted for presentation.
Own: 1 Hub, 1 Scout ... "Common Sense Information Technology" is the focus of http://winstonlawrence.com/notebook/

java007md
Posts: 12
Joined: Fri Dec 18, 2009 1:33 pm

Re: Call Logs empty?

Post by java007md » Fri Apr 16, 2010 6:44 pm

Bobby B wrote:Ok, to workaround this issue - try browsing to Preferences->Phone Numbers first after you login. Then navigate back to the call logs page.

We're working on a more permanent fix.
Work around gets the job done for now - thanks. Note that selecting the "Incoming" "outgoing" and "missed" links on the left menu does not filter the results.

regina.carmel
Posts: 21
Joined: Fri Apr 16, 2010 6:58 am

Re: Call Logs empty?

Post by regina.carmel » Fri Apr 16, 2010 7:05 pm

Yes, workaround ok but another question. My calls go back only to five pages@100/page or 500 calls +/-, to February. Is there a limit to how many calls can be stored in the log - when things are working correctly, that is. Thx.

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Call Logs empty?

Post by bw1 » Fri Apr 16, 2010 7:11 pm

regina.carmel wrote:Yes, workaround ok but another question. My calls go back only to five pages@100/page or 500 calls +/-, to February. Is there a limit to how many calls can be stored in the log - when things are working correctly, that is. Thx.
Yes, the logs are automatically purged of entries that are more than 60 days old. If you want to keep them longer, you can export them to MS Excel and save them locally.

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