Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#53159 by topwinder
Fri Apr 16, 2010 6:08 am
I noticed that my call logs are empty since last evening (I did not check before that). I tried FF and Chrome browsers. Still not back yet.

Nothing in Ooma service status page other than "intermittent slowness". Is this account specific or some Ooma bug?
#53160 by murphy
Fri Apr 16, 2010 6:18 am
It must be account specific because my call logs are fine.
#53161 by regina.carmel
Fri Apr 16, 2010 7:00 am
My logs are completely empty. Used Firefox and Safari. Can we please get an Ooma person to write on this? For many of us, this record of calls is essential and one of the important uses of Ooma. :cry:
#53166 by ntoy
Fri Apr 16, 2010 7:51 am
Hello,

Thanks for the email responses. We are currently working on it.
And thanks for your patience.
#53181 by caseybea
Fri Apr 16, 2010 12:03 pm
My call logs are also completely empty.
#53185 by Bobby B
Fri Apr 16, 2010 1:05 pm
Ok, to workaround this issue - try browsing to Preferences->Phone Numbers first after you login. Then navigate back to the call logs page.

We're working on a more permanent fix.
#53199 by coldsteel
Fri Apr 16, 2010 5:33 pm
OOMA was probably tweaking something I noticed (or at least my app noticed) some changes in the interface AND in how the data was formatted for presentation.
#53205 by java007md
Fri Apr 16, 2010 6:44 pm
Bobby B wrote:Ok, to workaround this issue - try browsing to Preferences->Phone Numbers first after you login. Then navigate back to the call logs page.

We're working on a more permanent fix.


Work around gets the job done for now - thanks. Note that selecting the "Incoming" "outgoing" and "missed" links on the left menu does not filter the results.
#53206 by regina.carmel
Fri Apr 16, 2010 7:05 pm
Yes, workaround ok but another question. My calls go back only to five pages@100/page or 500 calls +/-, to February. Is there a limit to how many calls can be stored in the log - when things are working correctly, that is. Thx.
#53208 by bw1
Fri Apr 16, 2010 7:11 pm
regina.carmel wrote:Yes, workaround ok but another question. My calls go back only to five pages@100/page or 500 calls +/-, to February. Is there a limit to how many calls can be stored in the log - when things are working correctly, that is. Thx.


Yes, the logs are automatically purged of entries that are more than 60 days old. If you want to keep them longer, you can export them to MS Excel and save them locally.

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