I got my Ooma on November 3, 2009 and for the past 4 months (up until March 24) both my TiVos have functioned just fine over the Ooma phone line. Sometimes connection would fail, but generally they have connected daily without issue.
But since a week ago neither is able to make a connection. They dial, but cannot properly make a handshake connection with the TiVo server. I have tried adding the pause pause *99 pause prefix and the other TiVo setting mentioned in various posts on these boards, but so far no luck.
My question is, was there some kind of Ooma firmware update that would have messed this up? I have an Ooma hub and Scout. the Tivo is pugged into the hub. I originally had fax mode activated in my preferences, but I see that option is longer available.
Is anyone presently having success with their Tivo dialing out on Ooma?
See if that helps resolve the problem.
Cox / Ooma Telo / Apple AEBS (Time Capsule) / Ooma Handset / Premier
CompTia A+ CE
MCITP: Windows 7 Enterprise
Other info: I have a Telo (located in basement) and a splitter is used a) to distribute dial tone to all jacks in the house and b) to connect to a base cordless phone. The tivo S1 is located on 2nd floor and is connected to a wall jack. And I use Comcast cable as my internet service.
Hope this helps. Good luck to you all.
I submitted a support request to OOMA and received a response that in summary stated... OOMA support does not help users hook up other MFG's equipment. Thank you very much OOMA.
I checked the OOMA forum and found several entries which I tried... and they work.
My settings for system of Comcast cable, OOMA and Tivo series 1 are as follows:
Dial in # - 503-xxx-xxxx
Dial prefix - (,,*99) pause, pause, star,9,9
call waiting prefix - none
tone/pulse - tone
phone available detection - off
Dial Tone detection - on (you may want to try the OFF setting)
and it worked the first time. Thanks for your help fellow forum contributors.
http://ooma.custhelp.com/app/answers/de ... /receivers
DVR or satellite box that needs a phone line
DVRs and satellite boxes should be hooked up to a phone or internet jack without routing through the Ooma system. If you have DSL, leave your DVR or satellite box connected to the DSL filter.
Please note that use of these devices may result in charges from your local phone company, since they are not operating over your Ooma system. Rest assured, they will not impair use of the Ooma system.
The Ooma would allow the Tivo box to connect to Tivo Service, but everytime the dial in process went to "Download" after "Connecting", it would suddenly, after more than 10 minutes, say "Failed - Connection interrupted". No matter what dialing options I tried it just would not allow the TiVo to download the latest updates. It would connect fine when I would test the connection, and then during the connection to TiVo Service it would be fine until it got to the "Download" part. Then it would be "Failed. Connection Interrupted".
After fiddling around using this and other threads as guidance, I finally managed to get it to connect to Tivo Service and download the updates successfully. Here is the dialing options that finally worked in getting my TiVo Series 2 to connect successfully to TiVo Service and successfully download the updates using the Ooma Telo.:
1)Connect a DSL Filter to the phone slot in the Ooma. Connect a phone cord from the DSL Filter to the phone slot at the back of the TiVo box! The DSL Filter really helps!:)
2) Set dial-in #: use a local phone number without the area code (xxx-xxxx).
3) Set Dial Prefix: ,#019 That is "pause/enter/019"
4)Set call waiting prefix: ,,,*99, That is "pause/pause/pause/clear/99/pause" OR (comma/comma/comma/Asterix/99/comma)
5)Set Tone/Pulse: Tone
6)Set 'Phone Avail' detection: Off
7)Set Dial Tone Detection: Off
Note: On the TiVo remote, "#" (Pound or number sign) is the "Enter" button, "*" (Asterix) is the "Clear" button, "," (Comma) is the "Pause" button.
This setting worked in a flash!:) Hope it helps.