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#51529 by wayne1018
Sun Mar 28, 2010 10:15 am
This is now the 2nd time I have ported my number since February 13th. I faxed LOA on March 12th
because OOMA had no record of first request. I just called again today on March 28th and AGAIN there is no record of my port request.
What does someone have to do to get this done right? I am very displeased with the customer support I have been getting. Why should it take 3 months to port my number?
My confirmation is below. Again, no follow through.


Wayne


-----Original Message-----
From: account@ooma.com
To: wayne1018@aol.com
Sent: Wed, Mar 10, 2010 1:34 pm
Subject: Ooma Number Porting


Porting your phone number to Ooma

Dear Wayne,
Thank you for placing your order to transfer your phone number to Ooma. PLEASE VERIFY that all information below is correct, especially the phone number you have requested to port:
Phone Number to Port: 5164652136
Carrier: optimum voice
Name on Phone Bill: Wayne Greenberg
Any incorrect or missing information can result in significant delays in the completion of your order. If there are any corrections that need to be made, please contact an Ooma customer support representative immediately.
For your records, we've also included a copy of the Letter of Agency (LOA) you filled out online.
Next Steps

It typically takes phone companies 3-4 weeks to complete a number transfer request from Ooma. Within 5 business days of receiving your port request, Ooma will send you an estimated date of completion for your order. Please note that this date is SUBJECT TO CHANGE.
Once your phone company schedules and confirms the date of transfer, you will be notified by e-mail. In most cases, it can take up to to 10 business days, to receive a confirmed date of transfer. This is the normal processing time. You will be notified as soon as we have this date confirmed.
If there are any problems with your order, you will immediately be notified by a porting specialist at Ooma. Otherwise, sit back and relax while your order works its way through the system. We know you're anxious to leave your old phone bill behind, and so are we!
Got questions? You may contact our customer support team by visiting us online at ooma.com/support or calling our porting support line at 1-888-711-6662. We also recommend that you review our number porting articles in the Ooma Knowledge Base.
Thanks for choosing Ooma!
Sincerely,
Ooma Support

This email message was sent from:
Ooma Inc, 1840 Embarcadero Road, Palo Alto, CA
Need assistance? Visit www.ooma.com/support
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#51550 by swong
Sun Mar 28, 2010 3:26 pm
Wayne- I noticed you also have a Nassau County area code and couldn't help but pay note to the issues you are having porting your old number over. Like yourself, I also just initiated porting my number and got my LOA notice on Monday, March 22nd. It would be interesting to note how long it takes for my number porting and I now fear I might experience the same issues you are undergoing. My brother-in-law recently purchased the Ooma Hub from Costco and paid the additional $119.99 for the yearly Premier package and his porting was completed in under two weeks. Downside for him was he was never notified by Ooma the porting completed until he attempted to use his old phone and noticed he no longer had a dial-tone. No email or notice was provided by Ooma and only through dumb luck he realized the porting had completed.

Right now, I am using the temporary phone number given me by Ooma until my porting completes. I did notice Ooma quickly charged me the $119.99 but thank god if I am not happy with what is going on I can call my credit card company and request a chargeback. In the interim, I am pleasantly pleased with the voice quality on calls initiated/received via my Ooma Telo, all the features Premier has to offer, and the reliability I have had after my activation. BTW, activating my Telo was slightly cryptic and I didn't help matters by setting up my Telo on a Monday 0730AM EST. Nothing went right...solid "bright red Ooma" light and nothing else and I couldn't reach Ooma telo until 11AM EST which was when Ooma opens up for business for the east coast. While I was waiting patiently for Ooma to open their support lines at 07:30 EST my Telo started flashing wildly and I then realized the f/w upgrade was being flashed and connectivity was finally completed. We are now actively bidding on another eBay for another brand new $190 Ooma Telo for another family member...I am still undecided in purchasing a used Telo as I cannot obtain a concrete documented process on this Ooma Forum who to call, what process to follow, and a fall-back process if a re-activation does not complete cleanly. Keep me posted and your porting and I will do like-wise.
#52165 by swong
Sat Apr 03, 2010 2:26 am
Slow as molasses however it looks like my porting will finally be completed by April 15th. I just got a email from Ooma acknowledging they are in receipt of my porting request. Long story short, I setup and activated my eBay purchased Telo on Monday, March 22nd and during my activation I decided to also upgrade and pay for a year's worth of Premier Tiered services. Today, Saturday, April 3rd I got this acknowledgement from Ooma which does bring "peace of mind" as I was geting worried if something got lost in this process. Just thought I would provide this update as I find this forum has indeed kept me well informed of all the successes and identified issues with Ooma products
Image

Dear Ooma Customer,

You've recently requested your phone number to be ported to Ooma. The expected completion date of your request is scheduled for 4/15/10.

Please keep in mind that if you have DSL on the same number that you requested to port, you will lose your internet connection when your number is ported. Ooma will not work without a broadband connection, so this is a friendly reminder to ensure you do not experience down time.

We will notify you via email once your porting has been completed. Once everything is working fine you can cancel your phone service with your previous provider.

If you have any questions or concerns you can contact our Customer Support team weekdays 8AM - 6PM PST, weekends 8AM - 5PM PST at 888-711-6662 (Ooma).

Sincerely,

Team Ooma
Last edited by swong on Sun Apr 04, 2010 10:17 am, edited 1 time in total.
#52173 by AZGuyJoe
Sat Apr 03, 2010 6:27 am
Wow, that did take a long time. I wonder if the problem was with your previous phone company and not ooma.
I ported two numbers (one after another). Each took two weeks to complete.
Glad it all worked out. Enjoy!

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