plan changes from web

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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treadonme
Posts: 1
Joined: Wed Mar 24, 2010 6:44 pm

plan changes from web

Post by treadonme » Wed Mar 24, 2010 6:53 pm

I know the industry standard is to make it painful to downgrade service; but i am not using the features of premiere as i thought i would. it would be nice since to make changes without having to make a phone call. Your product really doesnt need customer service to allow me to change my plan online. Your quick to take my money online... I changed VOIP service from packet 8 for this reason.

Your customer support line doesnt appear to take emails and is not open when i get off work.

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