Problem connecting telephone

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telouser
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Joined: Mon Mar 22, 2010 7:20 pm

Problem connecting telephone

Post by telouser » Mon Mar 22, 2010 7:42 pm

I got ooma couple of months ago. It was working fine until last week. I can still connect to the internet but my phone doesn't work. I can't hear dial tone or make/receive any calls. Previously the same phone was working fine with the device. I have tried with couple of other telephone that works fine with landline but doesn't work with ooma. What could be the problem? How should I move ahed to fix this problem?

Please help!!!!

Thanks.

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Problem connecting telephone

Post by lbmofo » Mon Mar 22, 2010 7:46 pm

Seems like you have landline integration; did you check the connection from "wall" port to the phone jack?

telouser
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Joined: Mon Mar 22, 2010 7:20 pm

Re: Problem connecting telephone

Post by telouser » Mon Mar 22, 2010 8:26 pm

No I haven't check with this port. I'll check with this port later as I don't have connector for that port at this time. BTW what's landline integration problem?

Thank you for your quick response.

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lbmofo
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Re: Problem connecting telephone

Post by lbmofo » Mon Mar 22, 2010 10:00 pm

Since you were talking about havning a working landline, I thought you are using your landline with ooma device. Is that right? or did you get a different number for ooma?

telouser
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Joined: Mon Mar 22, 2010 7:20 pm

Re: Problem connecting telephone

Post by telouser » Mon Mar 22, 2010 10:25 pm

No i mean the phone itself works fine with landline. I am not using landline number with ooma. I got a new number through ooma for this device.

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lbmofo
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Re: Problem connecting telephone

Post by lbmofo » Tue Mar 23, 2010 5:33 am

I'd call technical support 1-888-711-6662 for device flat not working.

Try http://setup.ooma.com/ to see if everything is in working order.

telouser
Posts: 4
Joined: Mon Mar 22, 2010 7:20 pm

Re: Problem connecting telephone

Post by telouser » Thu Mar 25, 2010 5:56 am

Okay. I ran http://setup.ooma.com and the status shows that all Network - Modem/Home/Ooma Tunnel are connected, services DNS/Web Server/VPN are running and Telephony is unavailable. Could this be a firmware issue? What can I do next?

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lbmofo
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Re: Problem connecting telephone

Post by lbmofo » Thu Mar 25, 2010 8:45 am

Others had similar problems. Give tech support a call. 1-888-711-6662
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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WayneDsr
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Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Problem connecting telephone

Post by WayneDsr » Thu Mar 25, 2010 11:11 am

Have you rebooted the ooma unit? Turn it off for 30 seconds and then back on.

Can you receive calls?

If you press the voicemail button can you hear the voicemail announcement?

Have you tried a known working phone cable?

Are you plugging your phone into the PHONE jack on the unit and NOT the WALL Jack (I've done this by accident).

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

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