I started experiencing this problem on 2/22/2010 in the afternoon. All incoming calls on both of my OOMA numbers are being dropped. I called OOMA support today, and they performed some tests. It appears that only Restricted or anonymous calls are being dropped. This happens even when the blacklists are disabled. I was told by OOMA support to reset my box.
I reset the box by disconnecting power. I reapplied power after one hour. The next day I tried the call again (from a restricted/unavailable phone) and got the same results. In my call log it appears like a 2 second inbound call. What I hear is 2 rings, followed by silence, and finally the call ends. In checking the call log, I see other restricted unavailable calls, but they appear as missed calls. When I disable caller id from my cell (by dialing *67 before the call), I see anonymous anonymous in the call log. As before, I hear 2 rings and then the call is dropped. I listened to my Telo when this happens, and it sounds like a single click of a relay when the call is dropped.
By the way, I have 3 Telos, and this particular Telo is the only one affected. I think that I will make arrangements with OOMA to exchange this one. Before I exchange it, does any tech know what's going on with this box?
It's not part of blacklisting.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
No one we know has told us they cannot get to us lately. I would really like these annoying calls to stop.