Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#48394 by Rassi
Wed Feb 24, 2010 4:59 pm
Our Ooma has worked great since we got it about 6 months ago...

Suddenly, people trying to call us are getting "The number you have dialed is unallocated."

We can dial out from the Ooma line, however...

What's up???

Tried rebooting the ooma box....no difference.
#48407 by ydnar723
Wed Feb 24, 2010 6:19 pm
Is it select people that can't call you or nobody period can reach you no matter who calls it. Have these people been able to reach you at your number before?
#48415 by ydnar723
Wed Feb 24, 2010 7:16 pm
Well if two have the same problem then my logic on my previous questions are probably not going to matter, I tested mine and so far is fine I can't duplicate, curious if there is a geographical problem


(edit for incomplete sentence)
Last edited by ydnar723 on Thu Feb 25, 2010 5:18 pm, edited 1 time in total.
#48473 by Rassi
Thu Feb 25, 2010 6:09 am
Have only had a few people try and then relay to us that it doesn't work.

We have tried all our cell phones and get the same result.

Same message this morning when I just tried it.
#48474 by vishmd
Thu Feb 25, 2010 6:40 am
Same here...multiple people tried and got the number unallocated and not in service message. I have Ooma premier with a 2nd line and that is able to make incoming and outgoing calls without any problems. Have to wait to talk to Ooma once they open (8am PST, 11am EST). Very frustrating!
#48482 by jkjflee
Thu Feb 25, 2010 7:25 am
I had my # ported to ooma about 3 weeks ago. Since the port some local #'s get through and others get a message this # is has been disconnected. We tried this again on a known local # that could not get call though recently and get a different message please try dialing the number again. Any other # can and does go through. It is just a hit and miss on local #'s/ I have called ooma and gave them all the #'s that I know of which cannot get through and have not heard back from them.

Any one have ideas?

Also, I would like to understand how porting works and how calling a voip # works.

Any place to read up on this?
#48501 by Rassi
Thu Feb 25, 2010 8:56 am
Ok i finally got thru to customer service.

After trying a few things, the tech said he believed it was a routing issue on their end and issued me a ticket number. Said it should be resolved by the people in Palo Alto in 24-48 hrs....

So i wait.....

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