Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#48108 by mannino
Mon Feb 22, 2010 7:04 am
Are there ever cases when local land line companies are able to refuse porting a number? If so, what can a costumer do to fight? The FCC regulations clearly indicate that porting is a right of the number user. Any suggestions? My local company is giving me and Ooma a hard time.
#48120 by sfhub
Mon Feb 22, 2010 9:26 am
They can't really refuse porting in the long-term but sometimes they give you trouble on the port.

The most likely one is if you dropped some services in anticipation of the port, some phone companies put a hold or lock that blocks the port for 30 days after any change.

However if you persist and complain enough they will eventually have to honor the port.
#48127 by mannino
Mon Feb 22, 2010 10:01 am
Thanks for the prompt reply. BTW, I did not drop any services in anticipation of the porting. Hopefully, that might make it go faster.

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