Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#47681 by topwinder
Thu Feb 18, 2010 1:32 pm
Hi all,

Just wanted to give a shout out that my Caller ID issues are resolved. I had mailed (not called) Ooma support about the CNAM entry, but never got any response. Turns out, Ooma does respond, albeit slowly. It took about 3 weeks before Regina from Ooma contacted me, and the following day my Caller ID issue was resolved. Thanks Regina!

While I am happy with the service, it would be nice if Ooma makes some changes on how it handles its support. When I sent an email, I should at least have been sent an acknowledgment (better yet, with an estimated time when the issue will be addressed/looked into). I understand giving out a wait time of 2-3 weeks does not reflect good on a company, however, not communicating with the customers looks worse. I wish Ooma the very best, and look forward to saving some serious moolah by moving exclusively to Ooma in the next month.

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