I bought a Telo during Christmas time and now it just stopped working. Customer Service sucks as mentioned by other people. The hours are very bad. What if a person has problems outside your normal business hours? Then after calling the toll-free number (during business hrs), you have to listen to entire message and then press 4. It won't let you do anything in the middle. Simple listen to entire message. Connecting to a rep is fast. Here is my setup.
I have my cable modem -- Telo -- my computer. All ethernet cables. No routers or wireless stuff. Nothing can be simpler than this. Telo worked for one month and then stopped working on 2/2. Don't know what the problem is. Ticket # CS29660. Every time I call they keep asking me the same questions over and over again. Changed ethernet cables (actually using ooma's cable). I can connect to the internet using my cable modem (thats how I am typing this topic).
I hate to write bad reviews about people, but hey I paid $200 for this device and it worked for only 1 month. A phone IS important to me. If it doesn't work I have every reason to be mad.
Hopefully someone will be able to help me out.
I have my cable modem -- Telo -- my computer. All ethernet cables. No routers or wireless stuff. Nothing can be simpler than this. Telo worked for one month and then stopped working on 2/2. Don't know what the problem is. Ticket # CS29660. Every time I call they keep asking me the same questions over and over again. Changed ethernet cables (actually using ooma's cable). I can connect to the internet using my cable modem (thats how I am typing this topic).
I hate to write bad reviews about people, but hey I paid $200 for this device and it worked for only 1 month. A phone IS important to me. If it doesn't work I have every reason to be mad.

Hopefully someone will be able to help me out.