"call forwarding" CANNOT FORWARD TO "TOLL FREE" NUMBERS!!!!

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skurschat
Posts: 3
Joined: Fri Jan 22, 2010 9:11 am

"call forwarding" CANNOT FORWARD TO "TOLL FREE" NUMBERS!!!!

Post by skurschat » Fri Jan 22, 2010 10:16 am

I got this system so I could forward my calls to my (800) number. Ooma told me that I could forward my calls if I bought the Premier package........SO... I bought the Ooma box, got premier, Ported my number..........and low and behold. Now they tell me it is impossible to forward to an (800) or toll free number. I use a answer service with an 800 number.... so the system is completely useless to me.

Thanks Ooma for the wasted time, money, and effort.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: "call forwarding" CANNOT FORWARD TO "TOLL FREE" NUMBERS!!!!

Post by southsound » Sat Jan 23, 2010 12:00 pm

I would assume that the answering service probably has a regular number as well that could receive the calls and since you are able to forward a call to anywhere in the US, it would not cost you anything and would cost the answering service less as well. You could call the service and check with a supervisor to see if this is possible.

That would still leave you with another problem that will still be there for a short time. Right now, you need to dial a 1 to accept a forwarded call. I doubt if your answering service would be willing to do that. ooma has been working on the issue and I believe that it may be a configurable option in the near future (guessing 1-2 months) but right now, it is a requirement to accept the call.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: "call forwarding" CANNOT FORWARD TO "TOLL FREE" NUMBERS!!!!

Post by bw1 » Sat Jan 23, 2010 4:37 pm

Based on this: viewtopic.php?f=6&t=6087&p=43327#p43327

I suspect he's gone. Some people would rather just bitch than to try to find a work around.

BTW, that's a good idea, southsound, maybe it will help someone else.

drtrech
Posts: 5
Joined: Sun Jan 24, 2010 5:39 pm

Re: "call forwarding" CANNOT FORWARD TO "TOLL FREE" NUMBERS!!!!

Post by drtrech » Sun Jan 24, 2010 5:47 pm

I'm loving Ooma so far, but I understand the OP's frustration.

Regardless of the reasons for not being able to forward to an 800 number, I'm finding an ever-increasing frustration and disgust with restrictions that appear to be arbitrary.

And even though the workaround seems quite reasonable, my hackles rise at the notion that I need a workaround to do something is arbitrarily restricted.

Is it really arbitrary? That would be up to Ooma to explain.

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ggilman
Posts: 448
Joined: Sun May 10, 2009 5:18 pm
Location: Panama City, FL

Re: "call forwarding" CANNOT FORWARD TO "TOLL FREE" NUMBERS!!!!

Post by ggilman » Sun Jan 24, 2010 10:11 pm

You know, I could have sworn I had my fax line forwarded to an e-fax type 800 line for a while. Technically 877 I think, but still toll free. Had to use 'call forward on internet outage' to get around the press-1 thing but it worked fine.

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