Receiving voice messages do not belong to my ooma number

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dennist
Posts: 26
Joined: Fri Apr 03, 2009 9:59 am

Receiving voice messages do not belong to my ooma number

Post by dennist » Mon Dec 07, 2009 2:26 pm

Since yesterday, 12/6/09, I have received several voicemails. These messages showed up from nowhere. Here is the story:

I was sitting in front of my ooma hub. The voicemail red light blinked by itself for no reason while the telephone was NOT ringing. I listened to the message and found the contents had nothing to do with me. I received the email notifications from ooma. However, when I checked the log, there was no record of these incoming calls.

I don’t have ooma Premier service. I have tested my ooma number by calling from my cell phone and make sure there is no “Do Not Disturb” feature activated.

Does it mean ooma system put other numbers’ voicemails into my inbox?

RickyB
Posts: 8
Joined: Wed Nov 04, 2009 8:47 am

Re: Receiving voice messages do not belong to my ooma number

Post by RickyB » Tue Dec 08, 2009 5:59 pm

I've had a different but perhaps related issue. A couple times when I've called my home (ooma) number from work I've gotten the voicemail of someone else's line. When I hang up and redial the number I get the correct line. Both times this has happened it has been the same incorrect line (not random numbers). Is this happening to anyone else?

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Receiving voice messages do not belong to my ooma number

Post by bw1 » Mon Dec 14, 2009 8:27 am

This could occur if you have anonymous call block or blacklists set to be sent to voicemail.

RickyB
Posts: 8
Joined: Wed Nov 04, 2009 8:47 am

Re: Receiving voice messages do not belong to my ooma number

Post by RickyB » Mon Dec 14, 2009 12:48 pm

But why would this cause my call to be sent to someone else's voicemail? That doesn't make sense.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Receiving voice messages do not belong to my ooma number

Post by Groundhound » Mon Dec 14, 2009 1:20 pm

Did those calls show up in your call log?

RickyB
Posts: 8
Joined: Wed Nov 04, 2009 8:47 am

Re: Receiving voice messages do not belong to my ooma number

Post by RickyB » Mon Dec 14, 2009 3:18 pm

No, they did not, which is why I know they didn't go to my account. And I'm pretty sure I dialed the number correctly. I've never dialed incorrectly before, and strange that it would start happening shortly after I switched to ooma.

reasonwhy
Posts: 1
Joined: Tue Dec 22, 2009 8:06 pm

Re: Receiving voice messages do not belong to my ooma number

Post by reasonwhy » Tue Dec 22, 2009 8:12 pm

I, too, have had some odd issues with the message service. For instance, I know that 2 people called and left messages for me today (they told me when I initiated a call to them at a later time). However, there is no record of incoming calls on my call log, and there are no recorded messages either. Which leads me to wonder where those messages went. It is a big concern if messages are indeed getting mixed up and sent to other voicemail boxes. Anyone know what the problem might be or what is going on?

newmanium
Posts: 3
Joined: Fri Dec 25, 2009 9:40 am

Re: Receiving voice messages do not belong to my ooma number

Post by newmanium » Fri Dec 25, 2009 9:48 am

Has this been resolved? We've been getting TONS of voicemails for other people lately - confirming doctor appointments, items for sale in the local paper, checking to see if "you're ready to head out to dinner".

No record of phone calls made, but ALL of the messages have a number recorded in the VM system - they're not anonymous calls. And they come from all over.

Don't think the phone has rang once for any of these messages. What in the world is going on? We had one message last night, and TWO this morning at 7:30AM. When I google some of the numbers, they're just regular people - one was of a dog breeder in Nebraska.

Quicksprj
Posts: 200
Joined: Mon Jul 27, 2009 4:19 pm
Location: Near Colorado Springs

Re: Receiving voice messages do not belong to my ooma number

Post by Quicksprj » Fri Dec 25, 2009 4:18 pm

I'm not sure if it's related but I went to my.ooma to see if I still had premier or just core as others reported. I have it set on keep me logged in and I checked and sure enough it said I only had core. I was about to contact ooma when I sawthe number at the top right was someone elses number. Different area code etc. I logged out and logged into my account and I still have premier. Not sure what that's all about. I haven't gotten anyone elses messages.

larry j
Posts: 15
Joined: Mon Nov 30, 2009 2:39 pm
Location: Canton, GA

Re: Receiving voice messages do not belong to my ooma number

Post by larry j » Sun Dec 27, 2009 7:25 am

I just logged into my ooma page and I have someone else's voicemails and call log. The number at the top of the screen is NOT my number either.

I assume if I'm looking at someone else's info, someone else is looking at mine.

How in the world can this happen?

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