I have the same problem as reported by others, including LetterK's (edited to fit my problem below).
Situation: At this point the modem which is connected to my Ooma hub and then my router came back up with internet service. However, my Ooma hub came up with a solid 1 and 2 lights and a flashing Ooma tab.
I checked setup.ooma.com and this is what I get:
Your ooma Network is DISCONNECTED
Internet: Connected
Ooma Core: Connecting, please wait...
Phone Line: Disconnected
Ooma Services
Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled
When I log in MyOoma, Ooma believes I have active, working service.
So I’m left with no phone service and a working internet connection. I’ve tried resetting multiple times, but I’m still at the same place.
This requires Customer Support. Please contact me.
Situation: At this point the modem which is connected to my Ooma hub and then my router came back up with internet service. However, my Ooma hub came up with a solid 1 and 2 lights and a flashing Ooma tab.
I checked setup.ooma.com and this is what I get:
Your ooma Network is DISCONNECTED
Internet: Connected
Ooma Core: Connecting, please wait...
Phone Line: Disconnected
Ooma Services
Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled
When I log in MyOoma, Ooma believes I have active, working service.
So I’m left with no phone service and a working internet connection. I’ve tried resetting multiple times, but I’m still at the same place.
This requires Customer Support. Please contact me.