Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#27222 by vgoddard
Sun Oct 18, 2009 11:01 am
vgoddard wrote:I don't know if this partial fix will last or not but I just changed the phone cord to a 4 wire instead of 2 wire. Now touch tone is recognized if I use speaker phone (like it did in the beginning). Since I just disconnected my landline yesterday when porting was complete, I think I'll go out & disconnect the telco wiring into the home ....I'll update if that helps anything. :idea:

Please keep sending suggestions if you have any.

Thanks to all


Apparently the 4 wire thing didn't really do anything - the touch tone menus just worked for a few calls. After I disconnected the telco wiring, I tested & touch tone was again unrecognized. So I re-connected the telco wiring and touch tone is still unrecognized. Connecting or disconnecting the telco wiring doesn't seem to have an effect and neither did the change to 4 wire cords. I still have a problem.
#27226 by MikeekiM
Sun Oct 18, 2009 11:11 am
I also have problems with outgoing DTMF from time to time...

Funny enough, it happens a LOT when I call the Ooma customer support line...

It'll give me menu choices, and when I press the keys, the system continues on like it didn't "hear" my selections...

It's spotty for me...sometimes it works, and sometimes it doesn't (again...when I call Ooma)...
#27253 by vgoddard
Sun Oct 18, 2009 11:51 am
WayneDsr wrote:Do you have a new Telo or ooma hub? Do you have your landline integrated with the Telo?

Wayne

ooma hub
no landline now
#52903 by mmorrissette
Tue Apr 13, 2010 11:12 am
Just wondering if you ever figured out how to solve this problem? We hare having the problem now as well.

As you said, it is spotty. Sometimes the touch tones are recognized, and sometimes they are not. Often, it is one single number (e.g. #2) that does not work, and the others will. (I call in my kids prescriptions and have to enter the prescription number. It will recognized most of the numbers, but not all of them... Very frustrating). The numbers that don't work change from time to time.

Did you ever get any resolution on this, or just learn to live with it?

Thank you!
#52905 by lbmofo
Tue Apr 13, 2010 11:24 am
With ooma customer support, it doesn't work even with my cell phone (have to wait until the lady stops talking) so it must be a thing with their system.

I have a Hub and as for other systems understanding my touch tones, I've called a few automated systems and it worked okay so far. I remember one time having some trouble but I just pressed the numbers longer and that seemed to work.
#52946 by southsound
Tue Apr 13, 2010 4:17 pm
MikeekiM wrote:I also have problems with outgoing DTMF from time to time...

Funny enough, it happens a LOT when I call the Ooma customer support line...

It'll give me menu choices, and when I press the keys, the system continues on like it didn't "hear" my selections...

It's spotty for me...sometimes it works, and sometimes it doesn't (again...when I call Ooma)...

For some unknown reason, ooma runs their Automated Attendant using a VIC-20 with a cassette tape drive - or so it seems. In a world were every other voice company has great (OK, passable) IVR's that can understand my spoken word, you have to wait until the ooma lady feels it appropriate to listen for a DTMF selection. Has nothing to do with the hub or Telo. I normally make my support calls from a LANDLINE. Maybe if we could all pitch in and buy Premier ooma would be able to replace the VIC-20 with a Commodore 64 that would allow the ooma lady to listen and talk at the same time. :P
#52985 by mmorrissette
Wed Apr 14, 2010 4:41 am
For what it is worth, my issue is NOT with Ooma customer support. They have a really slow IVR, and I get that. No big deal. What I don't understand why other businesses’ IVRs are unable to interpret Ooma touch tones some of the time.
#53043 by ebrown
Wed Apr 14, 2010 8:08 pm
Has anybody made any progress on this? I have a nearly 100% failure rate with touch tone menu systems as well. I've tried many different systems and they all consistently fail. I have a new Telo with a Panasonic Dect 6.0 cordless phone connected to it.

This is a significant problem.
#53106 by lbmofo
Thu Apr 15, 2010 12:50 pm
ebrown wrote:Has anybody made any progress on this? I have a nearly 100% failure rate with touch tone menu systems as well. I've tried many different systems and they all consistently fail. I have a new Telo with a Panasonic Dect 6.0 cordless phone connected to it.

This is a significant problem.

Through alarm call testing, I found that *70 prefix (disable call waiting) helps in DTMF xmittal accuracy, could you try that and see if you get better results?
#135013 by Fa King Fones
Mon Jul 25, 2016 8:17 am
2016, PEOPLE!!! 2016, And this issue is not resolved. My Ooma worked fine for nearly ten months, but it will be gone by week's end if they can't make this work. You cannot avoid automated phone answering systems!!! THAT renders Ooma USELESS! Whoever said their problem "is not" Ooma customer service is dead wrong. They should know the how and why of this problem by now. It's been a known issue for years!

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