Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#26368 by stryknyn
Thu Oct 15, 2009 6:45 am
I just received the ooma hub in the mail and for the last 15 minutes i have gotten "unable to process request" when logging into my ooma. I finally got in and now when i try to checkout my porting request the billing page is giving me the following error

Please check out following fields

* [0] System Could Not Complete Your Request - Please Re-Try Or Contact Support.
#26692 by ntoy
Fri Oct 16, 2009 11:03 am
Hello,

In reviewing your account, it appears that you were successful in entering your credit card.
With the launch of My Ooma web portal, we are continuing to refine & address any known issues
that come up. In regards to the error you received, I am unsure. I can only speculate that your session
may have timed - out. I'll continue to monitor if others are reporting this same issue.

I do see a Letter of Agreement(LOA) waiting to be processed for your number port. Everything seems to be in order.
#27167 by robertsm
Sun Oct 18, 2009 7:45 am
@ntoy-
I'm having the exact same problem while trying to port a number. Is there a workaround?
Matt
#27287 by swanrunner
Sun Oct 18, 2009 12:48 pm
I am having a similar problem with the billing page as I posted in the "Ooma Add on's can't check out thread".

I don't have Firefox. When I add Ooma Premier to my cart and go to check out I get the 3 step billing page. I select use current billing and then it shows me the review and I hit the submit button for confirmation and get this error message.
("There may have been a problem processing your error. Please contact Ooma Support for more information")
Update: I just tried this with my Safari browser and I get the same error message so it must not be related to the browser.
I will call CS to add Premier but I hope this gets fixed so I can recharge my Prepaid account for international dialing in the future.
swanrunner

Posts: 3
Joined: Fri Oct 09, 2009 5:16 pm

Who is online

Users browsing this forum: No registered users and 3 guests