cant cancel call forwarding

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just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

cant cancel call forwarding

Post by just4fn » Wed Oct 07, 2009 5:33 am

I can't seem to cancel call forwarding. I uncheck it- it loads and saves, I log out and return and it's still checked. Anybody else?
Last edited by just4fn on Wed Oct 07, 2009 1:11 pm, edited 1 time in total.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

Curious
Posts: 13
Joined: Fri Nov 28, 2008 2:01 pm

Re: cant cancel call forwading

Post by Curious » Wed Oct 07, 2009 8:30 am

I have the opposite problem. My call forwarding stopped working, even though I didn't change any settings. When I looked at my preferences, call forwarding is still checked and the forward to number is still the same. It had been working perfectly ever since I started with Ooma several months ago. It stopped working right around the time they remodeled the website. Between this and your problem, my guess is that the coding behind the scenes is updating what we see on the screen, but not where it counts in the database. If anyone reading this could please test your call forwarding and post your results here, I would be appreciative.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: cant cancel call forwading

Post by WayneDsr » Wed Oct 07, 2009 8:57 am

Worked for me. Disabled call forwarding and multi-ring stopped.
Re-enabled call forwarding and multi-ring works.

Wayne

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: cant cancel call forwading

Post by just4fn » Wed Oct 07, 2009 9:10 am

Wayne, Are you staying in the My Ooma and trying it? If so, Try to disable call forwarding, It will uncheck. Close "My Ooma" and then re-enter. See if call forwarding is checked again.

Using IE8
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

Curious
Posts: 13
Joined: Fri Nov 28, 2008 2:01 pm

Re: cant cancel call forwading

Post by Curious » Wed Oct 07, 2009 9:13 am

Thank you Wayne. I just did another test and it's still not working. Guess I'll have to call support next.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: cant cancel call forwading

Post by WayneDsr » Wed Oct 07, 2009 10:09 am

WayneDsr wrote:Worked for me. Disabled call forwarding and multi-ring stopped.
Re-enabled call forwarding and multi-ring works.

Wayne
Ok, I now stand corrected. I disabled call forwarding and saved. Call forwarding was disabled.
No multi-ring on my cell phone.

Logged back into My Ooma, enabled (checked) call forwarding.
Call forwarding is checked in My Ooma, but no longer works.

So now I'm stuck with the same issue....

Wayne

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: cant cancel call forwading

Post by just4fn » Wed Oct 07, 2009 10:36 am

Sounds like some people can only stay enabled or disabled at this time. There are definitely bugs
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

Curious
Posts: 13
Joined: Fri Nov 28, 2008 2:01 pm

Re: cant cancel call forwading

Post by Curious » Wed Oct 07, 2009 11:04 am

Again, this all started (for me at least) when they remodeled the website. It worked without fail before then.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: cant cancel call forwarding

Post by just4fn » Wed Oct 07, 2009 11:18 am

absolutely. It's one bug at time. Sometimes they fix one and create 2.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

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Dennis P
Ooma Moderator
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Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
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Re: cant cancel call forwading

Post by Dennis P » Wed Oct 07, 2009 11:58 am

We're looking at this now.

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