Can't get caller ID

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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tfaria96
Posts: 1
Joined: Mon Aug 17, 2009 6:35 am

Can't get caller ID

Post by tfaria96 » Mon Aug 17, 2009 7:05 pm

For some reason I cannot get the caller ID function to show up when the telephone rings.
Also I cannot get the multi ring to function.
Thank you very much for your help

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Can't get caller ID

Post by bw1 » Tue Aug 18, 2009 6:53 am

When you activated, did you select to keep your existing number and integrate your landline by plugging the wall port on the Ooma hub into your house phone jack?

If so, then you need caller id from your existing landline phone service to get caller id on your Ooma connected phones. Also, multi-ring will not work for calls coming into your landline.

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