Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#104603 by claudcamp
Wed Dec 26, 2012 4:05 pm
GOD HELP ME.....

2 calls to support to no avail....this is my second replacement and it still doesn't work properly....has not in 2 years...Since the 1st time I signed up and now I am to be charged $99.00 for a 3rd replacement....

Here is the problem....Cannot make outgoing calls and cannot receive incoming calls yet the voicemail works.

Any suggestions!!!???
#104605 by thunderbird
Wed Dec 26, 2012 4:45 pm
claudcamp:
Is your Ooma Telo Phone port connected to your House phone wiring with a phone cord?

If so, for testing, disconnect the phone cord from the Ooma Telo Phone port and just connect a corded phone directly to the Ooma Telo phone port, with nothing connected to the House phone wiring. Remove power from the Ooma Telo. Then repower the Ooma Telo.

If you then can hear to Ooma dial tone, there is a problem with the House phone wiring.

If you still can't hear the Ooma dial tone, do the following:

Factory Reset Ooma Telo - Old Alternate Manual Procedure
1. Remove power from the Ooma Telo.
2. Repower the Ooma Telo.
3. Line 1 & Line 2 lights come on.
4. Line 1 & Line 2 lights go out and the Trash and Envelope lights come on for a very short period of time.
5. The Trash & Envelope lights go out and the bottom row (runway lights) starts scanning to the right. (sequence above may be slightly different with later firmware visions)
6. When the scanning stops, the Ooma symbol will began flashing Red.
7. Press the Trash button, then the bottom row Stop button (small square button).
8. Hold both the Trash and Stop buttons pressed until told to release.
9. The Ooma symbol will alternately blink Red and Blue.
10. The Ooma symbol will turn solid Red.
11. Release the Stop and Trash buttons.
12. Wait for a short period of time. The Ooma Telo will cycle back into a reboot.
13. After a successful Factory Reset, all Ooma Setup settings will be Factory.

If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You may want to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. Ooma Telo handsets will have to be re-registered.

Then with the corded phone connected to the Ooma Telo, check for the Ooma dial tone.
Last edited by thunderbird on Wed Dec 26, 2012 4:50 pm, edited 2 times in total.
#104608 by thunderbird
Wed Dec 26, 2012 4:59 pm
claudcamp wrote:Its an ooma telo thats connected directly to a modem....whats a dongle??

If you are on your second Ooma Telo, then the problem is probably in you home's LAN setup. This includes the Internet provider signal, Modem, Router, Network cables and phone cord(s), and Phone(s).

The connection that you are talking about a connection using a Network cable from the Modem, to the Internet port of the Ooma Telo.

At the back of the Ooma Telo there are two ports that the Internet cable can plug into. The Internet port and the Home port. If these are not connected properly, the Ooma Telo will not work properly.

The dongle that Ooma uses, is a Wi-Fi device that plugs into the USB port at the back of the Ooma Telo, that receives a Wi-Fi Internet signal from the router, that is used instead of the network cable, that comes from the Modem to the Internet port of the Ooma Telo.

All ports are labeled at the back of the Ooma Telo.

If you have a Wall phone port at the back of the Ooma Telo, don't use it.

The phone port is also located at the back of the Ooma Telo and is labeled.

Check all of your cable and cord connections very carefully.

For a Modem-Ooma-Router Connection:
Every time you make a Network cable change, Remove power from the Modem, Ooma Telo, and Router.
Repower the Modem first. When the Modem is done booting, repower the Ooma Telo. When the Ooma Telo is done booting, repowe the Router.

For a Modem-Router-Ooma Connection:
Every time you make a Network cable change, Remove power from the Modem, Router and Ooma Telo.
Repower the Modem first. When the Modem is done booting, repower the Router. When the Router is done booting, repower the Ooma Telo.

Make sure the Ooma symbol on the face of the Ooma Telo is not flashing Red.

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