Call Log Calls Mssing

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Cybernaut
Posts: 3
Joined: Sun Mar 07, 2010 8:46 pm

Call Log Calls Mssing

Post by Cybernaut » Fri Feb 10, 2012 8:53 pm

I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call Log Calls Mssing

Post by thunderbird » Fri Feb 10, 2012 8:55 pm

Cybernaut wrote:I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
Try removing power from your Ooma device for 20 minutes. Then repower your Ooma device. Access My Ooma and check your logs.

endorice
Posts: 9
Joined: Sat Apr 25, 2009 1:12 pm

Re: Call Log Calls Mssing

Post by endorice » Tue Feb 14, 2012 3:35 pm

Cybernaut - did this suggestion work for you? I just noticed that MyOoma isn't showing any call log detail more recent than 2/10, so the problem isn't limited to just you.

Cyberchat
Posts: 113
Joined: Wed Mar 23, 2011 2:01 pm

Re: Call Log Calls Mssing

Post by Cyberchat » Tue Feb 14, 2012 4:06 pm

Cybernaut wrote:I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
My call logs are correctly showing calls for 10, 11, 12, 13 & 14th.
First year: Modem-->OomaTelo-->Router
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset

georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Re: Call Log Calls Mssing

Post by georose » Wed Feb 15, 2012 4:34 pm

No calls logged since Sunday 2/12/12.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call Log Calls Mssing

Post by thunderbird » Wed Feb 15, 2012 5:13 pm

Try the one hour power off, which includes one more Ooma profile parameter. Then repower the Ooma Device.

If that still doesn't work, contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Call Log Calls Mssing

Post by WayneDsr » Wed Feb 22, 2012 2:27 pm

I am now suffering from the lack of call logs. I've disconnected for 20 minutes plus and the call logs start again. After a few days they stop logging again. Anyone else suffering from this?

I am using an ooma hub.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Call Log Calls Mssing

Post by lbmofo » Wed Feb 22, 2012 2:29 pm

My Hub's call log stopped logging since noon Monday; sometime this morning, all entries showed up until current.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Call Log Calls Mssing

Post by WayneDsr » Wed Feb 22, 2012 2:37 pm

Mine stopped yesterday, Feb 21. My last logged call was 5:03 pm. I haven't had a chance to pull the plug on the hub, so I'll wait awhile and see what happens.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Call Log Calls Mssing

Post by EX Bell » Wed Feb 22, 2012 3:02 pm

No problem with mine. I was getting them up until I unplugged mine yesterday while I modified the physical networking in my house. It was unplugged for more than one hour. My logs are still be captured as expected today.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

Post Reply