Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#92859 by Cybernaut
Fri Feb 10, 2012 8:53 pm
I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
#92860 by thunderbird
Fri Feb 10, 2012 8:55 pm
Cybernaut wrote:I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?

Try removing power from your Ooma device for 20 minutes. Then repower your Ooma device. Access My Ooma and check your logs.
#92991 by endorice
Tue Feb 14, 2012 3:35 pm
Cybernaut - did this suggestion work for you? I just noticed that MyOoma isn't showing any call log detail more recent than 2/10, so the problem isn't limited to just you.
#92994 by Cyberchat
Tue Feb 14, 2012 4:06 pm
Cybernaut wrote:I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?


My call logs are correctly showing calls for 10, 11, 12, 13 & 14th.
#93026 by thunderbird
Wed Feb 15, 2012 5:13 pm
Try the one hour power off, which includes one more Ooma profile parameter. Then repower the Ooma Device.

If that still doesn't work, contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#93257 by WayneDsr
Wed Feb 22, 2012 2:27 pm
I am now suffering from the lack of call logs. I've disconnected for 20 minutes plus and the call logs start again. After a few days they stop logging again. Anyone else suffering from this?

I am using an ooma hub.

Wayne
#93258 by lbmofo
Wed Feb 22, 2012 2:29 pm
My Hub's call log stopped logging since noon Monday; sometime this morning, all entries showed up until current.
#93259 by WayneDsr
Wed Feb 22, 2012 2:37 pm
Mine stopped yesterday, Feb 21. My last logged call was 5:03 pm. I haven't had a chance to pull the plug on the hub, so I'll wait awhile and see what happens.

Wayne
#93260 by EX Bell
Wed Feb 22, 2012 3:02 pm
No problem with mine. I was getting them up until I unplugged mine yesterday while I modified the physical networking in my house. It was unplugged for more than one hour. My logs are still be captured as expected today.

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