Incomming calls not recorded in call log

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BCNeuman
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Incomming calls not recorded in call log

Post by BCNeuman » Wed Apr 15, 2009 7:50 pm

I noticed following the outage that I received calls that went to voicemail, yet the calls were not listed in the call log. They did show up on the voice mail page (where I had 4 seconds of silence for each of the messages).

So my question is, when does a call show up in the call log? I would have thought it should be whenevr a call is sent or received, regardless of whether it actually got through to my Ooma box. i.e. if I have a network outage, when I reconnect could I see the missed calls in the log, or would they be absent (as they seem to have been this time).

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Bobby B
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Re: Incomming calls not recorded in call log

Post by Bobby B » Thu Apr 16, 2009 9:02 am

Hi -- voicemail will pick up calls if your Hub is offline, but call logs will only show up in your Lounge account if your ooma system is online. Check out the call log release notes:

http://forums.ooma.com/viewtopic.php?f=11&t=224

Eventually we'll have call logs even if your ooma Hub if offline, but right now the development focus for call logs in the near-term is extending them to log blacklisted calls.

-Bobby
Bobby B

bluechalk
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Re: Incomming calls not recorded in call log

Post by bluechalk » Sun Oct 11, 2009 2:42 pm

What became of the idea of including blacklisted calls in the log? This seems like a good idea. I'd certainly be curious to see all the calls that got zapped!

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Bobby B
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Re: Incomming calls not recorded in call log

Post by Bobby B » Mon Oct 12, 2009 11:14 am

Showing blacklisted calls in the logs is still in the works -- although I'm not sure when we'll have it available yet. Hopefully we should see it sometime this year.
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bluechalk
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Re: Incomming calls not recorded in call log

Post by bluechalk » Tue Jul 13, 2010 8:36 am

Is there any new status on the idea of including blacklisted calls in the log? My blacklist is getting near the 128 limit, and it would be nice to know which telemarketers haven't called for a while, so I can delete them first.

ntoy

Re: Incomming calls not recorded in call log

Post by ntoy » Tue Jul 13, 2010 8:38 am

The limit has been increased to 256.

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