Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#90462 by artie777
Thu Dec 08, 2011 3:52 am
Hi,
When I enter information in the call log section for a particular number, not all instances of that number reflect that information. I should not have to reenter the same information for all instances of that contact. Why is it doing this? Thanks
#90465 by thunderbird
Thu Dec 08, 2011 5:00 am
artie777 wrote:Hi,
When I enter information in the call log section for a particular number, not all instances of that number reflect that information. I should not have to reenter the same information for all instances of that contact. Why is it doing this? Thanks

Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test. Try this procedure up to three time in a row. Lately this procedure has worked for several My Ooma problems.

Also report your problem to Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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