Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#90597 by Morac
Sun Dec 11, 2011 7:14 am
justme wrote:I just made the upgrade but lost all the Voicemail I had.

I also losted a folder I had made that had Voicemail in it.


That unfortunately is normal. The old email is still archived until the end of January.
#90603 by justme
Sun Dec 11, 2011 6:31 pm
Morac wrote:
justme wrote:I just made the upgrade but lost all the Voicemail I had.

I also losted a folder I had made that had Voicemail in it.


That unfortunately is normal. The old email is still archived until the end of January.


Well that is only good if they restore it for me because I will not see it otherwise.

They need to have a pop up or something saying things about folders you made and also about the PIN number.
How many numbers can be used for the PIN number and if you want to change the PIN number how do you change it because I sure can't find it anywhere.
#90604 by thunderbird
Sun Dec 11, 2011 7:19 pm
justme wrote:
Morac wrote:
justme wrote:I just made the upgrade but lost all the Voicemail I had.

I also losted a folder I had made that had Voicemail in it.


That unfortunately is normal. The old email is still archived until the end of January.


Well that is only good if they restore it for me because I will not see it otherwise.

They need to have a pop up or something saying things about folders you made and also about the PIN number.
How many numbers can be used for the PIN number and if you want to change the PIN number how do you change it because I sure can't find it anywhere.

Access My Ooma: https://my.ooma.com/inbox
Go to the right of "Voicemail / INBOX" and click on "View Archived Messages".

For the Voicemail pin:
Click on : https://my.ooma.com/voicemail


More information at: https://www.ooma.com/app/support/private-voicemail
#91285 by traders2
Fri Dec 30, 2011 2:00 pm
I also lost my audio file attachment. I send all voicemails to my tmobile cell # as text messages which include the audio file attachment so I can listen to voicemails without having to call home. The audio file attachment is no longer being sent with the message. When will this be corrected in OOMA?
#91286 by Morac
Fri Dec 30, 2011 2:07 pm
traders2 wrote:I also lost my audio file attachment. I send all voicemails to my tmobile cell # as text messages which include the audio file attachment so I can listen to voicemails without having to call home. The audio file attachment is no longer being sent with the message. When will this be corrected in OOMA?


Are you a Premium subscriber? Audio emails only work for subscribers. If you are check your preferences. It's still working for me.
#91310 by lbmofo
Sat Dec 31, 2011 2:17 pm
traders2 wrote:I also lost my audio file attachment. I send all voicemails to my tmobile cell # as text messages which include the audio file attachment so I can listen to voicemails without having to call home. The audio file attachment is no longer being sent with the message. When will this be corrected in OOMA?

Go to https://my.ooma.com/voicemail and make sure your settings are still correct.

Forwarding and Notifications

Type: Email
Email Address: MMS email address for your cell
Attachment Options: Audio File

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