Scout Issue - Lights Staying Red

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pjh
Posts: 21
Joined: Sun Sep 13, 2009 12:52 am

Scout Issue - Lights Staying Red

Post by pjh » Thu Oct 13, 2011 7:09 pm

The Scout in my office was working fine . . . then I noticed that the light had turned from blue to red. I unplugged it, then plugged it back in. The two top lights turned red, then the two middle lights went red, then the bottom four went red and stayed red. Can't seem to get a blue light back, even though I've restarted it and disconnected/connected the cables several times.

The Hub in another room (on a different line) is still blue and works fine.

Any suggestions???

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Scout Issue - Lights Staying Red

Post by thunderbird » Thu Oct 13, 2011 7:14 pm

pjh wrote:The Scout in my office was working fine . . . then I noticed that the light had turned from blue to red. I unplugged it, then plugged it back in. The two top lights turned red, then the two middle lights went red, then the bottom four went red and stayed red. Can't seem to get a blue light back, even though I've restarted it and disconnected/connected the cables several times.

The Hub in another room (on a different line) is still blue and works fine.

Any suggestions???
See the following Topic:

viewtopic.php?f=5&t=12595&p=88149&hilit ... red#p88149

pjh
Posts: 21
Joined: Sun Sep 13, 2009 12:52 am

Re: Scout Issue - Lights Staying Red

Post by pjh » Thu Oct 13, 2011 8:20 pm

Thanks for the link.

The Scout did work (blue light) when connected to the Hub. In the previous article it said if that was the case, there was a wiring problem. So where do I start to solve that problem?? I tried using different cables to hook to the wall and to the phone, so are we talking about internal wiring somewhere???

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Scout Issue - Lights Staying Red

Post by murphy » Fri Oct 14, 2011 2:06 am

pjh wrote:Thanks for the link.

The Scout did work (blue light) when connected to the Hub. In the previous article it said if that was the case, there was a wiring problem. So where do I start to solve that problem?? I tried using different cables to hook to the wall and to the phone, so are we talking about internal wiring somewhere???
The wire from the Hub's wall jack to the building's wall jack.
The wire from the Scout's wall jack to the building's wall jack.
The wire in the building's walls between the two building wall jacks.
That connection must not have a DSL signal on it.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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